Side Bar discussion - Refresh Impacted Services messages

[Beth Clingenpee]

We have recently noticed that any time a change request is submitted - regardless of model used - a Sidebar discussion titled "Refresh Impacted Services" is started. This is not a discussion that we need displayed and users are finding that those messages are cluttering their sidebar and causing them to miss other important messages. Is there a way to stop that event from creating a discussion?

[vignesh parthib]

Hi @Beth Clingenpee 

To stop the "Refresh Impacted Services" message while keeping the functionality:

1. Go to System Properties (sys_properties) in the Application Navigator.

2. Search for the property:
   com.snc.change_request.refresh_impacted_services.message.show

3. Set its value to false.

Refresh impacted services properties

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

[Beth Clingenpee]

Thanks @vignesh parthib - that property was already set to false, we were still getting the notifications. I also set this one to false - com.snc.change_request.refresh_impacted.event and that seems to stop them, but I'm now trying to confirm that there is no negative impact with that setting. 

[vignesh parthib · Accepted solution]

Hi @Beth Clingenpee 

According to ServiceNow docs/community, com.snc.change_request.refresh_impacted.event controls whether the impacted services refresh is done via an event rather than inline in the user transaction.

I won't have any impact on the functionality.

• If it is false, the logic runs in the user transaction instead (synchronously).
• if it is true, the “refresh impacted services” logic is queued as an event.

please refer link Automated Change Impact Assessments 

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."