SLA Business elapsed time 0 & Actual elapsed time 0, with a normal start & end time

[gejoom]

Hye,

We are having issues with some of our SLA's. While reporting, we saw that a big number of sla's have a faulty business elapsed time. They do have a correct start and end time, but the elapsed time is not registered correctly.

[Dr Atul - LNG]

Hi @gejoom 

Try to repaid the SLA once and share feedback.

[AndersBGS]

Hi @gejoom ,

You need to look at the SLA definition configuration. Start condition, stop condition, pause condition and resume condition. It for sure looks like a configuration error. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders