SLA Business elapsed time 0 & Actual elapsed time 0, with a normal start & end time

gejoom
Tera Contributor

Hye,

 

We are having issues with some of our SLA's. While reporting, we saw that a big number of sla's have a faulty business elapsed time. They do have a correct start and end time, but the elapsed time is not registered correctly.

 

 

 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @gejoom 

 

Try to repaid the SLA once and share feedback.

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron
Tera Patron

Hi @gejoom ,

 

You need to look at the SLA definition configuration. Start condition, stop condition, pause condition and resume condition. It for sure looks like a configuration error. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/