SLA condition

[mohamadandri]

Hii

i already configuration for cancel SLA running like this, why SLA stage is still in progress?

[glideFather]

Hi @mohamadandri,

you only share Start condition, there are also tabs for Pause, Stop, and Reset.

Also, we don't see the actual record, so it's impossible to say why it's still in progress ;))

[Dr Atul - LNG]

What about the other considerations for Pause and Reset? I agree with @glideFather GlideFather — please share more details.

[AndersBGS]

Hi @mohamadandri ,

based on the linited insights that you have given us, I would guess because your cancel condition are not meet.

[mohamadandri]

Hi 

This is another condition
pause

SLA Progress & Ticket Change request condition

SLA Definition

Why task SLA still in progress? when i already configuration for cancel condition