Floating schedules from time zone context when used in a business rule
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03-04-2022 08:11 AM
Hi all,
I'm struggling to understand floating schedules from time-zone context when used in Business Rule and I was hoping your comments will help.
This is my scenario.
I have fulfillers in different time-zones. I have 8-5 schedule I want to use.
I want a business rule to trigger mobile notification to 'assigned_to' user [incident] when following condition is met:
1. Assined_to field is populated and hours are outside of 8-5 schedule.
Question: How to make my BR 'aware' of assigned_to user time zone in context of 8-5 local schedule?
So far I have created following script prototype, but it does not account for assigned_to field value user time zone.
Thank you for your comments.
V.
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03-04-2022 08:32 AM
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03-07-2022 07:34 AM
Thank you for your reply Anil.
Question: How would you script user record time-zone field value in a business rule IF condition (line 5 below)?
P.S. Business rule runs on [incident] table and "assigned_to" field is user field whose time-zone has to be checked in IF condition.
Thank you