SLA condition

mohamadandri · 3 weeks ago

Hii

i already configuration for cancel SLA running like this, why SLA stage is still in progress?

GlideFather · 3 weeks ago

you only share Start condition, there are also tabs for Pause, Stop, and Reset.

Also, we don't see the actual record, so it's impossible to say why it's still in progress ;))

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No AI was used in the writing of this post. Pure #GlideFather only

Dr Atul G- LNG · 3 weeks ago

What about the other considerations for Pause and Reset? I agree with @GlideFather GlideFather — please share more details.

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AndersBGS · 3 weeks ago

Hi @mohamadandri ,

based on the linited insights that you have given us, I would guess because your cancel condition are not meet.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

mohamadandri · 3 weeks ago

Hi

This is another condition
pause

SLA Progress & Ticket Change request condition

SLA Definition

Why task SLA still in progress? when i already configuration for cancel condition