SLA definition fornchange request

mohamadandri
Giga Contributor

3 weeks ago

Hello

 

I want to set SLA Definition for change request

When change request is scheduled,

Plann start date > 1 second

SLA is active and start calculate

 

How to config this? I already check but still not found at plan start date

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2 REPLIES 2

J Siva
Tera Sage

3 weeks ago

Hi @mohamadandri 

What's the actual requirement?

Share more information on your requirement..

Regards,

Siva

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @mohamadandri 

SLA on Change looks interesting, but the current SLA definition doesn’t seem appropriate. As soon as the planned date is crossed, you can simply create a report on it. It seems like the actual use case is missing here. Could you please provide more details so I can guide and support you better?

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