SLA Definition Missing "Set start to" on new Definitions?

[jlaps]

Hello Community,

I am implementing some new SLA definitions for a new service provider, but am having trouble as the new ones I am creating do not have the SET START TO field. The existing ones however, do. I have tried checking the RETROACTIVE START box, but the dropdown is not present on new definitions. Any ideas on why I am not seeing this field on new SLA Definitions... I sort of need it . I am sure I am missing something easy, but was unsuccessful trolling for the answer so far. Thanks!

Jeff

[jlaps]

Gaurav,

From within the form, I am not able to change it now that it is selected. I can change it from without the form, at the list view. I did a quick perusal of the business scripts, and nothing jumped out at me. I am going to look at the client scripts next. Thanks for the hints Gaurav!

Jeff

[gtalreja]

you know that would it be foolish of me to ask you again about the same UI Policy "Retroactive start", the screenshot that you have showed, I can see it is becoming mandatory, but just to make sure it is making that field as Visible too?

because sometimes I do mistakes like this, hence a second eye check.

[abhishekdash · Accepted solution]

Hey Jeff,

Can you scroll down on the SLA Definition page and see all the tabs. Sometime I have seen that users have the 'Retroactive Start' field in 'Start Condition' or other tabs, which messes up the view and functionality. A form should not have same field added twice in different section.

Let me know if that works.

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Thanks,

Abhishek

[jlaps]

Abhishek,

This is precisely it. The system does have the retroactive checkbox also down in a tab, and it does behave oddly trying to use it. I will look into how/why someone did that and likely back it out.

Thank you Abhishek and Gaurav for your excellent advice and assistance.

Jeff