How to get first 10 Active records in incident table
Hi am new to ServiceNow please help to code
Forum Posts
How to restrict update access for ITIL users if they are not part of the Assignment group on the rec
Hi All, We have ITIL users who can update any incident/request/change. We are looking for ways to restrict this in such a way that if the ITIL user is part of the assignment group, then only the user will have access to update the record, if not the ...
Resolved! Follow button - How to trigger Email notifications
Hi guys, I'm trying to understand the reason why I didn't get an Email Notification when a user click on Follow button in the header of the Incident record, I'm aware of a popup has been raised in the Toogle Connect Sidebar, however with all connect ...
Resolved! Walk up experience in ITSM module : where these fields are coming
Hi All , Can anyone tell me where these fields are coming from the walkup experience module because i need to some customize based on the button visible indicate required ,enter your name or email,select reason of visit , check in and cannot find you...
Field population based on interceptor
Hello! I have a bunch of interceptors set up for a customer on the alm_asset table. What I want to do here is populate a field called u_asset_type that is on the cmdb_ci_netgear (form that opens when the user clicks the interceptor). I have tried to ...
Error in assigning RITM stage in flow
Hello,When i am trying to add stage in flow to set it for an RITM based on the output state value which is generated from the catalog task states, it is not working properly. for example: If my catalog task is closed completed, my output state value ...
Resolved! Change Management (Planned start date/ end date)
Hello All,We have a requirement, planned start date/end needs to be synched with the dates of task. for this we have created one business rule to restrict the user & show alert message if dates are not with in a range on change taskIt is working prop...
Resolved! Want to create ACL to give write access only one field
Hello friends, I am creating an ALC on a table. I have to give access to a group "Alert Managers" to edit only one field "Supported By" having "support" role. I have created one ACL :READ ACL -- Table.None -- support roleWRITE ACL -- Table....
Servicenow Voice -ITSM Call Analysis
Hi, I'm currently working in the Servicenow Voice app (Amazon Connect) for ITSM. As per the project scope, I was able to create a Interaction record, see the post call transcript inside the open-frame. But the the call analysis section in the SUR...
Service operations workspace landing page
Hi Team, I have request on SOW where I need to setup banner such that when a user click an banner landing page. Please help me to achieve this.
Resolved! how i get the count of incidents which are created last month not in last 30 days with out specifying any date using background script
how i get the count of incidents which are created last month not in last 30 days with out specifying any date using background script, without using any report types I dont want want to specify any date any month. suppose i am checking using backg...
Catalog Property is not capturing in update sets
Hi Team, Wondering if catalog properties is capturing in update set or not?recently created
How to check the Journal entry on RITM using ATF
I want to add a test step in ATF to validate the comments from the mid-server on the RITM. Any suggestions on how to achieve this?
Field Value
hello , What is the easiest way to find a field value is changed by which script , template or user ? Thanks
RTS reports
Hello! I cannot seem to find a way to run a report for "return to service" or any other name it falls under. Can someone help me out?
