Good afternoon,I have a requirement to hide an option (in a reference variable), if the users department starts with BT.I have created this script Include and On Load script, but I am not sure how to progress with hiding the value now.The variable's ...
Is there any KB or Artical mentioning or exaplaining the AI features in Servicenow(Xanadu) ?
Hi All, I have a requirement to restrict users from deleting attachments in a change ticket once the state changes to "Scheduled." However, users should still be able to add attachments in any state.I have implemented a before/delete Business Rule, b...
Description - As a requester while submitting request i should be able to update 'Category' on the catalog item and will be able to see category owner the request . AC - Given as a requester when I will be initiang request, then based on 'category se...
I created an iFrame of an existing VTB in our instance, and when I go to add the iFrame to a Dashboard it is not working.I tried using the full URL in iFrame and it just opened a blank page on dashboard I tried using only \vtbxxxxxxxx (end of URL for...
Hello,When we are trying to access the form by the link and if we are not login to the servicenow it is showing the error message "You are either not authorized or record is not valid." instead of redirecting the user to the SSO login page. While we ...
Hi All Do you know what can be a reason that I cannot see the button 'Sync menu changes' in Advanced Portal Navigation form?I only see the view below: Thanks in advance for help
Want to give access to the Dashboard but dashboard is having multiple tabs under those tabs there are multiple reports need to give access to all those tabs. Can anybody provide idea how to achieve this instaed of sharing each and evry report. Can we...
Hi,I am working on setting up a feedback button on the Service Portal with on-click, show a Pop-up box with a custom made Survey on it. Please find Below screen shot and suggest me for development.
I'm using the below script to get the catalog items based on the conditions, but it is getting errors when I run the script in the background script. Can anyone help me in script correction var orderGuideSysId = ' '; //sys_id of the order guidevar it...
In the Normal Change module, when I select a Configuration Item (CI) as ABC Group and move the change state to "Access"(submit for approval) it should trigger the approval for the related items under the approvals of that CI. How can I configure this...
Hi How to add the variable on the catalog task form to the Catalog task list view?
Hi ,On load client script not working in updated records but it is working in new recordsfunction onLoad() { //Type appropriate comment here, and begin script below //Show a Placeholder in a worknotes field let workNotes = g_form.getContro...
Hello, I'm a member of an IT Service Desk that uses a third party Call Center integrated into ServiceNow. We have issues where a user will call in and an Incident (INC) will be created for them, it'll get routed to wherever it needs to go, and so on....
Hi Everyone,For knowledge article A helpful widget shows a percentage greater than 100%.Ex. '1800% found this useful'I checked, and using the OOTB widget and script returned the correct value if I executed the same script in the background script, bu...
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