how to compare the x-ms-exchange-parent-message-id of the original email and References of the forward or reply email. I want to do some script manipulation based on the "parent message id" and "References" tags of email header in service now to rest...
In knowledge article when we publish the knowledge article will go to review state and sends the approval to publish the article. when we reject the approval from list view it should not reject and when we fill the comments from the list view and rej...
I have two seperate portals configured in Servicenow. One internal using Single Sign on with AD users. With these users they are split into ITIL or non ITIL users Internal Non itil role users are redirected directly to /sp portal when entering our i...
what I am trying is in Incident table which is the child table of Task table, in assignment_group column trying to Override reference qualifier and adding the active=true^EQso that assignment_group will reflect only active groups and that change sho...
Hi,We have changed the servicenow url, 'abc.service-now.com’ to 'xyz.service-now.com’ but in dashboard we are not founding the reports which already created.It is showing the error like abc.service-now.com's server IP address could not be found.Can a...
Hi Team, how to hide this ADD button for ITIL user on the incident form under Change Request Related Tab. Regards,Abhilasha G T
Good Day, Wanted to find out if anyone else has experienced this or know how we can solve it. We have a scenario where we work on multiple stories that could relate to a single change, now there is a related list on the story from where we can add t...
Hi,I did push my update set to qa from dev region for fix and workflow where fix is applied was stuck on loading page ,I did back out updates and tried to reimport updated workflow from dev again but still workflow is stuck on loading page. I would l...
We currently have 2 portals setup. One is the main Service Portal (url: /sp) and the other is for the Service Desk Live Agent Chat (url: /sdchat) We have recently setup Virtual Agent in our test environment on the /sp portal with agent chat disabled ...
Hi All, I want to create a UI Action on the Yellow highlight where if someone click on that button so a new window should popover of the list of Incident or that list should open in new tab.
Hi all, We've been implementing the Walk-up Experience for one of our customers. The customer has several services and not all of them are provided on-site, but online.So, we would like to configure walk-up reasons that are visible dependent on the c...
"New" button for the change in the SOW is not working for the ITIL users but admin users are able to create new change with the same button. Compared with PDI as well but no differences. Please suggest.
Hi, I am looking to add a widget to my dashboard that shows the last time Locations were updated in Service Now.I can run the number of Locations that are active but cant find a way of getting just a date Is this possible ? Reason asking we have ide...
As per the workflow, the secondary approval will be triggered when the variable "Server Name" is mentioned in the RITM and will triggered the approval to owner of the CI or else the approval will be skipped. But now the secondary approval activity is...
I'm trying to export a excel file of the SLA Details from SLA definition table. When I'm extracting the data from the list view the SLA conditions are not captured properly. For example if the Start condition as the filter as Configuration Item is on...