Hi,1.I have done with the copy of worknotes from case to related child incidents with the below code.Business rule:Insert/After and update:(function executeRule(current, previous /*null when async*/ ) { // Add your code here if (current.u_add_w...
Hi Community,I'm currently working with Automated Test Framework (ATF) in ServiceNow and facing an issue.On a Catalog Task, under the variable section, I need to add an attachment. I couldn't find a direct way to do this using ATF test steps.Is it po...
Hello,I am using change management api sn_chg_rest for integrating with another instance. When i am creating a source record in source instance and record is inserting in target instance but dates are not filling up and showing empty. I am sending da...
Hi All,I have a notification which is triggered by a event and that event is triggered by a scheduled job. And also have email script in that notification. If you see the below email script :- Suppose 10 records falls under this notification , now ...
Hi , I have a requirement like I created a OAuth provider as a Grant type of "Client credentials". How can we get the Access token and refresh token for every 15 minutes to make the connection active. I had referred few posts as a grant type of Reso...
Hello everyone, I have a confirmation project, please help me. Is there a way to save the required items in the table without filling them out? I now have a request to build a temporary save button, which can save the required items without filling t...
I had configured an integration following this approach: Integration between Redshift and ServiceNow. After completing all the setup steps, I created a scheduled job to run the data source on a schedule, using a user with the import_scheduler role.Ho...
Hi everyone,I need help with the configuration I'm currently working. I need to create a notification that will be triggered ONLY IF the REQUESTED FOR user of the RITM ticket added an additional comment from the portal. As you can see in the screensh...
Hi,I've run into a peculiar issue while developing a record producer. We differentiate users by a certain criteria. Depending on this criteria, UI policies (through a script, not UI policy actions) hide or show certain fields on the record producer p...
Hi All,I'm working on ServiceNow Jira integration.I have created a flow name look up components to get values of components from jira. In this flow i have 1 custom action from which I'm parsing components values via script .But I'm getting socket err...
Hi All,In my catalog item I have a reference variable. When user clicks on this variable it should show those records only where the 3rd word of the name contains bdrr.Can you please help me out. Thanks in advance. Regards,Abhisek Chattaraj.
Hello,I have an issue querying the sys_dictionary table with a complex query of this type : CdtA AND ( CdtX OR CdtY OR (CdtZ1 AND CdtZ2))Cdt : conditionProblem : cannot put a mix of OR and AND in the conditions I have developed the expression with b...
The ask is that the most used Catalog Items be linked on the Service Portal under the "Examples" so we have quick shortcuts to them. The issue is that not all Catalog Items are accessible to everyone, some are limited per User Criteria. Is there a w...
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days, then approval will go line manager's manager which we are going to implement.Could you pr...
Hi community,Scenario:I’ve implemented a scheduled job that runs every 10 minutes. This job checks for incidents where the Assigned to field is empty. If it's empty, the job calls a Script Include that: 1. Checks for any active users in the correspon...