ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Opening favorites in Service Operations Workspace

Hello, when I open a favorite while operating out of SOW it takes me to a list of records with the view "Service Operations Workspace" but it has the normal backend UI. Is there a way to open favorites but stay in the SOW UI?   

AndrewMeza_0-1728940050942.png AndrewMeza_1-1728940139698.png

Resolved! Switch condition not working in workflow

Hi, I have created a workflow using a switch block and the variable used inside the switch condition is a single line text. I see the switch block is stuck and does not move to the next block. In the logs created through workflow see the typeof vari...

find_real_file.png find_real_file.png
Hari1 by Mega Sage
  • 2395 Views
  • 6 replies
  • 2 helpfuls

copy mrvs fields to html field on change request form

Hello I have multi row on RP and i need copy mrvs details to html field . i try it but it's not working .i create BR that run after the change request state is open .this is the code:(function executeRule(current, previous /*null when async*/ ) {    ...

WhatsApp Image 2024-10-14 at 16.22.08.jpeg WhatsApp Image 2024-10-14 at 16.24.46.jpeg WhatsApp Image 2024-10-14 at 16.24.09.jpeg
Omer Revach by Giga Contributor
  • 250 Views
  • 1 replies
  • 0 helpfuls

Plugin ID

Hello,  I have a question : Why do some ServiceNow plugin IDs have 'sn' while others have 'snc'?For example Agent Workspace[com.snc.agent_workspace.csm] Asset Management[com.snc.asset_management] Thank you  NidhaL

NidhalZ86 by Tera Contributor
  • 1308 Views
  • 4 replies
  • 3 helpfuls

Issue with Transform Map Creating Duplicate Columns

Hi Team,I am facing an issue with a transform map. There is an OOB transform map for one of the HAM tables. The user has the option to download a template and execute the job.For one of our requirements, we were asked to enable this functionality fro...

monica190_0-1728911158171.png
monica190 by Tera Expert
  • 893 Views
  • 5 replies
  • 0 helpfuls

Resolved! Fix script to close the RITM and Associated REQ and SCTASK

Hello All, Can please someone help me with the Fix script to close the RITM records which are active and not updated before one year ago. i need to fetch data encoded query on RITM."active=true^sys_updated_on<javascript&colon;gs.beginningOfOneYearAgo...

Rakesh40 by Tera Contributor
  • 654 Views
  • 3 replies
  • 2 helpfuls

Show surveys from newest to oldest

Hi experts,Surveys are showing in the order of oldest to newest. Like here in the screenshot expired ones are shown at the top. Can we change to display newer ones at the top?  TIA 

si21_0-1728897635514.png
si21 by Tera Guru
  • 322 Views
  • 3 replies
  • 0 helpfuls

Fix script giving an unexpected result

Hi All,Before I had run the following script on alphabet field where the requirement was when I select others in alphabet field the existing value should populate on other alphabet field. var grTable = new GlideRecord('table_name'); grTable.addEncode...

1_DipikaD_0-1728886616001.png
1_DipikaD by Kilo Sage
  • 545 Views
  • 5 replies
  • 3 helpfuls