SLA to be attached to Change Management

[Mihai5]

Hello Members,

I have a requirement to attach SLAs to Change records to measure if the given change was performed withing the planned start and end time or not (if actual start time of change and actual end times are within planned start and planned end times). I am also trying to achieve the following,

1- SLA task related list on change form to measure the above described SLA (Its not available OTTB i guess)

2- Notifications to the originators if the SLA is burned 50%, 75% and 100%.

3- if the change is not closed within the planned start/planned end time, the SLA gets breahed.

Looking for some suggestions on how to achieve this.

Thanks

James

[dmarpaka]

Hi, similar to that I have an other requirement.  Based on the change management patching calendar we should define custom schedules for change request, populate the due date field by attaching the SLA schedule. Looking for some inputs on how to achieve this.

Thanks