SLA warning Notification when incident reaches 75%

[rez4]

I created a notification on incident_sla db view to notify the assignee and assignment group manager when incident reaches 75% and state is not one of 'Resolved' or 'closed'

these are the conditions

Send when: Event fired

Event name: sla.warning.parm

Business elapsed percentage: 75%

state is not on of: Resolved Closed

I know that the default sla workflow would do the exact same thing, bit can I have both my notification and default sla workflow trigger at the same time?

[Mohith Devatte]

Hello,

I am assuming that there is an OOB notification that goes when there is a breach at 25 , 50 , 75

So if you are creating your own notification, user would receive two notifications for same purpose.

If you want your custom one to trigger as you might want to include customization go ahead and edit conditions of OOB notification  which should exclude users from this notification and then you can trigger your notification

Hope I answer your question If helped please mark my answer correct and close the thread

[rez4]

the problem that I have is that mine does not trigger with the specification I mentioned before and I'm not sure what to do

[SivaKumar123]

Hi

If the notification is being generated from a workflow notification activity.

https://www.servicenow.com/community/incident-management-forum/how-to-create-notification-for-sla-br... 

If my inputs have helped with your question, please mark my answer as accepted solution.