Metrics not woking for scooped applications

vits18735a0
Tera Contributor

Hi Community,

 

 

i am trying to add a matrics for my custome created scope application(hotel booking request). 

i created the metrics and added in releated list of scoped application. still it is not working as expected.

and i am in my custome application scoope only.

in incident i created the same type of metrics it is working as expected.


but it is not working in custome application. can any explain the reason. 

Metric definition:

vits18735a0_0-1752599366862.png

My application recors:

vits18735a0_1-1752599414372.png

 

1 ACCEPTED SOLUTION

Chaitanya ILCR
Kilo Patron

Hi @vits18735a0 ,

 

OOB metrics work only on the Task extended tables

is your table a task extended one?

 

else 

 

crate a BR as suggested in the below blog

https://www.servicenow.com/community/developer-articles/metrics-on-non-task-tables/ta-p/2308846

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

View solution in original post

3 REPLIES 3

Chaitanya ILCR
Kilo Patron

Hi @vits18735a0 ,

 

OOB metrics work only on the Task extended tables

is your table a task extended one?

 

else 

 

crate a BR as suggested in the below blog

https://www.servicenow.com/community/developer-articles/metrics-on-non-task-tables/ta-p/2308846

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Thanks @Chaitanya ILCR .  

this blog very helpfull, i just gone through the blog, and created new metrics event for my custome application which is copy of task metrics event. even i did not changed single line of code but it worked as expectd.

it worked, thanks for your blog @Mark Roethof .

Nice!

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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