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SLA warning notification

Khanna Ji
Tera Guru

‎03-07-2018 06:07 AM

New to SLA. How can I configure SLA warning notifications for a certain percentage 60, 80 etc?

Please help, new to this module.

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Ashutosh Munot1
Kilo Patron
Kilo Patron
In response to Khanna Ji

‎03-08-2018 12:28 AM

Hi,

 

So what you have to do now is, create a new event and use it in workflow along with new Notification. THis is because we don't want to mess with existing workflow and other functionality.

 

I recommend to use new workflow with new event and notifications.

 

Thanks,

Ashutosh Munot

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