SLA warning notification

[Khanna Ji]

New to SLA. How can I configure SLA warning notifications for a certain percentage 60, 80 etc?

Please help, new to this module.

[Ashutosh Munot1]

Hi,

So what you have to do now is, create a new event and use it in workflow along with new Notification. THis is because we don't want to mess with existing workflow and other functionality.

I recommend to use new workflow with new event and notifications.

Thanks,

Ashutosh Munot

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