We are working on setting up Incidents SLAs for our client.
The requirement is to set-up SLA (Response & Resolution) based on Vendor companies (and Groups created according to these vendor companies).
We are using core company table to create these vendors (Vendor is true).
However, we are unable to relate a 'group' to a company - There is No OOB Company field or company related list on Group form & we are trying to avoid any custom field.
This is causing us problems to define SLAs based on group company.
Any pointers in this regard, would be great help.
