Good afternoon
Usually, snc_internal users add comments to a ticket, by replying to the same ticket's email ID. But only for 1 snc_internal user, when he replies to the same email, his comments are not getting added on the ticket.
When I checked the Email logs, it shows as below error. Please help.
I told the user to reply to the same email, as it has unique watermark. Earlier, he was sending new email by separately copying the Incident number along with Re prefix subject, receipient and watermark. But I told, this will not work.
But when we tried with the same email, only once comment got added on the ticket and later, again we tried, but the last email came (screenshot). Please help
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Then later, the below email came.
