Some fields are incomplete: error coming in portal

[Debojyoti]

Some fields are incomplete:  - this error is coming in portal for not filling the values for mandatory field ,  but after submitting the form also this error is staying on the form , its not disappearing for some users and for some users its disappearing .

can anyone help on this how to solve this ?

[Debojyoti]

Hi @Musab Rasheed ,

the field type is checkbox .

the issue is  - this is a mandatory field in form and after filling the other fields value  we click on the form submit  then this error is coming and then we checked  the checkbox and again clicking on form submit,  after submitting the form also the error is not disappearing.

[Musab Rasheed]

If this field is mandatory from dictionary don't do it that way and write UI policy or client script to make it mandatory and see if that helps.? BTW is it allowing users to submit form or restricting it.? Can you also check if there is any onsubmit client script checking if checkbox is filled in.?

[Ernest Lam]

I was experiencing a similar issue regarding check boxes.  I believe that our issue is related to this (widget):

Mandatory Checkbox variable on Catalog Item prevents submission in Service Portal after "Rome Patch 7" upgrade

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116181

Note:  I see that you are on San Diego and it should be fixed already in that version.

E. Lam