Hi guys, Can you help me with my requirement. I need to send a notification when incident was automatically closed by the system. How can I implement this? I cant find a condition in notification that will satisfy the condition. As much as possible, ...
Hi, I'm looking for a way to import a CSV file to create new service requests/requested items. The data in the csv file would be populated into the variables of the service request (currently a request for new Software to be approved for our baseli...
Hello,I have the following client script:--------------------function onChange(control, oldValue, newValue, isLoading) { if (newValue == '') return; if (newValue == 'ABC') g_form.addInfoMessage('Please see knowledge article KB0011111'); els...
Hi All, I wrote code in UI actions to close child incidents but it is not working. Can someone correct this code. It is given below. function demoChildClose(){ var answer=confirm("Do you really want to close child incident?"); if(answer==true) {gsftS...
I have a script, and script include that I have found on the forum, and works well (many thanks). The requirement is to take the values from a list collector, and display them in a multi line text variable. The results are being displayed on one line...
In Quebec upgrade observed that gearbox->Time zone dropdown is empty. Please can someone help?
Hi, Flow engine context for the flow is in queued state and not executed. If we go to flow designer and test - flow is triggered. Is there any configuration where flow designer triggering to be enabled? We used catalog item through record producer ...
Hi All, We are looking for a way to allow users to pick time only. So we basically want a 'Time' type of variable (not date/time) on one of our catalog forms. I know there is OOB variable type as such. But is there a workaround for the same or someth...
Hello everyone, I am having a table exporting question this time, hoping to get your advice. I am working on two instances with the same table, one is a latter version which has a few more custom fields, while the other only has less. I h...
Hi I have a multi row variable set and there is data in the columns. Does anyone have any idea how can i display that table in notification? I am using email script wherein i am calling the variables via GlideAppVariablePoolQuestionSet, but unable to...
In the change request I have to validate the Planned start date that it should be after the current date. I was able to create the Field level error message whenever the planned start date is earlier than the current date. But regardless of that fiel...
Hello, Greetings! How to add incident to change in 'Incidents caused by change' tab (Incidents fixed by change) after the change is closed? Thank you, Tejaswi
Hello, I have the following challenge: I have a date field in a table, once the date field in a record is filled and saved, an email notification is sent every three days until a field called "Number" is filled out. It should check on every record in...
I have configured mandatory fields for our Change form through UI Policy. I now need to configure a UI Action to cancel the change. Upon choosing this Cancel menu option, we are currently prompted regarding the mandatory field requirements. How...
Hello! I am trying to pass an array of values to addQuery, but I am not getting the desired output. Form a previous code snippet, I get an array of CI sys IDs (arrayCI, suppose), which is also correct. I have verified that. I have to pass this array ...
