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Resolved! Permanent links on Knowledge Articles in Service Portal

When using the Knowledge Management Advanced Plugin in Kingston articles are published in the Service Portal with an unique URL for each new version pubished. The /sp?id=kb_article&sys_id=<sys_id> changes accordingly. My question is: How can I for on...

ingebrigt by Tera Contributor
  • 4948 Views
  • 11 replies
  • 10 helpfuls

Resolved! Restarting workflow not working properly

Hello,   I am facing very weird issue while restarting the workflow. I am restarting the workflow when the change state moves to Draft by clicking on Re-Draft button. So using UI Action I am just setting the values like change state, clearing start/e...

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Resolved! Discovery not populating "Assigned To" user in CMDB

I know the name of the probe that is suppose to populate the CMDB:   Windows - OS Information / Win32_ComputerSystem.UserNameBut this has never worked.   I check the other post and I have computers with the "In Use" state, so that's not it.I am wonde...

Dead Blade by Kilo Guru
  • 3983 Views
  • 46 replies
  • 1 helpfuls

Report on Turnaround time for incidents

Hi ,  Need some help to setup a report to find the Turn around time of Incidents without Performance Analytics Turn around time = Issue resolved time - Issue open time Thanks in advance !   Kind regards, Sandeep K.

Sandeep102 by Tera Contributor
  • 2085 Views
  • 5 replies
  • 0 helpfuls

Resolved! What is the test step of ATF that I can set timeout?

What is the test step of ATF that I can set timeout, like below? There were some test steps that I couldn't set a timeout, so I'm curious about the difference between what I can and cannot do. Thanks,

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ayano by Giga Guru
  • 1637 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to set notifications turn off by default

Hi All, I want to turn off the notifications to all the users by default in servicenow. Users can turn it on later if they need. Could anyone please help me with this. Please note that I can't turn off the notification engine.

taqdeer by Tera Contributor
  • 2496 Views
  • 8 replies
  • 3 helpfuls

edit catalog variables after submit on service portal

Hi Team, We have a requirement, when if someone order an item using service portal and it got rejected by the approver, then the requester can edit the same form from service portal to resubmit it for approval, instead of creating a new for the same....

bijender1 by Tera Contributor
  • 2906 Views
  • 3 replies
  • 4 helpfuls

Resolved! Dropdown Variable for catalog item

I have one catalog item. in that catalog item variables I need one variable name "choose Year" This Choose Year Variable, have 3 options such as year 2021, year 2022, year 2023 along with none option with as default choice. How can we achieve this. f...

Amey3 by Giga Expert
  • 12365 Views
  • 4 replies
  • 8 helpfuls

Resolved! Set state field to read only for a new Incident

So, we've noticed an issue where, when creating an incident, if the state field is changed before the form is submitted/saved, the SLA timer doesn't actually start. Meaning we have had P2's technically breach the SLA, but reporting shows that it's ac...

StewartF by Tera Expert
  • 3957 Views
  • 18 replies
  • 2 helpfuls