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Resolved! Actual Start and End date not populating?

In the Change request normal work modifications were made to skip the Schedule state and move to Implement. Everything is working and progressing and noticed that the Actual Start and End dates are not updating as they should. I need help to find whe...

ginabarraza by Kilo Contributor
  • 3660 Views
  • 8 replies
  • 2 helpfuls

Resolved! i need working example of <sp-editable-field>

Hi,       Need working example of    html//<sp-editable-field editable-by-user="data.isLoggedInUsersProfile" table="sys_user" table-id="data.sysUserID" field-model="data.sysUserModel.department"on-change="onChangeCompany" on-submit="onSubmitCompany">...

manish64 by Giga Guru
  • 2771 Views
  • 3 replies
  • 1 helpfuls

How to auto close changes older than 30 days

Hi, please assist with the below script.  I tried the below code it closes changes that are new. I want to close changes that are in 'scheduled' ,'implement' and 'review' state where the planned implementation date is older than 30 days and the relat...

Carol2 by Tera Contributor
  • 1727 Views
  • 6 replies
  • 1 helpfuls

Resolved! ATF 'Validate Outbound Email' and document ID

I made an ATF test where I submit the incident with a Record Producer and use the 'Validate Outbound Email Generated by Notification' test to see if the notification has been sent to the user. As a Source Notification I take document_id submitted fro...

Resolved! CMDB vs CMDB_CI

What is the difference between cmdb and cmdb_ci. The definitions in docs dint help me to understand. Looking forward with examples. Cheers NK

Samantha Sam by Tera Contributor
  • 2897 Views
  • 7 replies
  • 2 helpfuls

Resolved! IntegrationHub ETL --> How to activate that

Hi, I am looking to activate 'IntegrationHub ETL' but its not found anywhere. https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/concept/integrationhub-etl.html#integrationhub-etl

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shank1 by Tera Expert
  • 1860 Views
  • 6 replies
  • 1 helpfuls

Resolved! Make risk assessment mandatory

What should be done to make risk assessment mandatory before triggering approvals?

Anju by Giga Contributor
  • 1569 Views
  • 1 replies
  • 1 helpfuls