Hi Team , I have a requirement that whenever an enduser select a combination of values in Impact and urgency field in service portal,there should be an alert popup stating "This is a high priority issue and will be fixed asap " in bold red text. For ...
We recently modified our Change creation process, such that we removed an interceptor that directed the user to the change form. Now, when a user creates a Change Request, they have to save the Draft prior to clicking the "Request Approval" button. I...
Hi Friends Risk Assessment need to display under change form like “TAB” below screen Note: Risk Assessment i don't want to under related link in the change form can anyone share idea?. advance thanks for help
When "Source Task" will get populated in the Knowledge article?
Please bear with me, I'm a newbie and I have no idea where to even start of this. I have a specific assignment group that is only used by one group and the group should only be visible to only members of that specific group. The members of the group...
Hi, We have defined a default From address in the sender Configuration of the Email Client template . My doubt is that if the sender changes the from field to any other email address , will the email be sent in default email address or the changed em...
Hello We are on Jakarta. I have Workflow executing on Request Item. (sc_req_item) and is generating a REQ and RITM. I found out that current.number will give me RITM number. How can I find corresponding REQ number for the existing Workflow in ...
I have a request to add a "Requested For" field to an Order Guide, using a reference the sys_user table. When the order guide is submitted, the end-user would like for "Requested For" to get a notification that their request is started. They would ...
Hello , I have created new role update_set_admin to manage update set. Users with this role can: see update set picker (System property glide.ui.update_set_picker.role set to true and write roles (my new role added))see update sets created by themsel...
I am trying to avoid a duplicate entry in a table using a business rule but it is not working. Instead of firing for duplicate entires.. Its fires for everything. even not allowing me to add the fresh entry itself.I am trying to eliminate a duplicate...
I've added a variable of type Label; how do I style it? Is there any way we can do this using a catalog client script? TIA.
Hello all, I want to disable the following popup, when a new request is submitted, but I don't know how. How can I disable it? Thank you in advance. Regards, Smith.
Hi All, Our change management is highly customized, changed the workflow,built many scripts, ui policies,ACL's, business rules e.t.c. We are thinking to move our change management to OOB. I can do it by switching off all the scripts, policies,ACL's...
Hi All, We have two choice variable if user not selected any of them it show trigger a alert message and prevent for submission. user should not able to submit without selecting those choice variable. Thanks, Varma
Hi all, Currently when we create request, the ticket ticket conversation widget in the portal shows the person who created the ticket. Is possible to change this name to whoever it's eventually assigned to, or remove it completely...? Thanks Ri...
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