Some fields editable on incident table in servicenow once state is closed.

[Anshu_Anand_]

Hi everyone,

It has been observed that some incident fields are editable and not read only even though the incident is in closed state. what is the reason ? 

I want to implement a solution where if the incident is closed, all fields should be read only.

Regards,

Anshu

[Rafael Batistot · Accepted solution]

Hi @Anshu_Anand_ 

By default, most fields on an incident form in ServiceNow become read-only once the record's state is set to

Closed. This behavior is enforced by an out-of-the-box UI Policy called "Make fields read-only on close" to maintain a record's integrity

https://www.servicenow.com/community/developer-forum/closed-incident-editable/td-p/2393187#:~:text=C....

If you can edit some fields check this policy, see if is active. You don’t need to create some custom