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Sort Employee Center / Service Portal support resources by order instead of Popular or A-Z

AdamUMC
Tera Guru

2 hours ago

Is it possible to sort support resources (Catalog Items, Knowledge Articles e.t.c.) in the Employee Center / Service Portal, by order instead of "Popular" or "A-Z" what is being offered to the user in the menu?

Thanks!

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Tanushree Maiti
Tera Sage

an hour ago

Hi @AdamUMC 

 

If you do not want to use default Sorting for support resources (Catalog Items, Knowledge Articles, Quick Links) in the ServiceNow Employee Center by a custom order using "Popular" or "A-Z" ,

then you have to move away from dynamic search results and utilizing Taxonomy-based configuration. 

 

Refer: https://www.youtube.com/watch?v=fiChK51Tf44

https://www.servicenow.com/community/employee-center-articles/employee-center-s-mega-menu-configurat....

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
23 - Building a Taxonomy for ServiceNow Employee Center: Organize Content Like a Pro!
23 - Building a Taxonomy for ServiceNow Employee Center: Organize Content Like a Pro!
youtube.com/watch?v=fiChK51Tf44
In this comprehensive tutorial, we delve into the process of creating a customized taxonomy within ServiceNow's Employee Center, aiming to enhance content organization and improve user experience. By establishing a clear hierarchical structure, employees can effortlessly navigate through various ...