sorting on the update field on active incidents in my request is not working in esc portal.

[YerragondaA3099]

Hi All,
Im trying to sort the incidents on updated by it isnt working in esc portal.

As the widget is "Data Table from URL Definition" im attaching the server side code and client controller code here .Also, for the hr cases in the same widget it is working . the sort doesnt work on any field of incidents in esc portal but works in the native ui 

Server script 

client controller script 

Please help @Mark Roethof @Ankur Bawiskar @Allen Andreas @

@Amit Gujarathi
@Sandeep Rajput 
@Prince Arora 

[Ankur Bawiskar]

@YerragondaA3099 

in my ESC it shows like this

is your portal having some customizations?

I think so

[YerragondaA3099]

Hi @Ankur Bawiskar ,
Thanks for responding 
Yes it is customised 
Do u need any screenshots i can provide you the same 

[Ankur Bawiskar]

@YerragondaA3099 

thanks for confirming that your instance had some customizations

I think it's via a custom widget which is rendering different type of requests by grouping them like INC, CHG, RITM etc

you can use any AI tool and feed the widget entire code and ask what's the issue

did you try that?

[YerragondaA3099]

@Ankur Bawiskar ,
Both the hr cases and incidents are on the same widget but where as the sorting doesnt work on the incidents .So the issue isnt in the widget .Can u let me know where should i check and compare both hr cases and incidents .