SOW Edit View

IssacR · ‎08-19-2025

Recently I updated our Service Operation Workspace application to 6.1.7 from 5.x and I see there is a new feature to edit a record from the list view. However, when I click that edit button to view the form on the right pane, it says "This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator". How do I find what view it's using and creating/editing the view to be able to edit the record?

Dr Atul G- LNG · ‎08-19-2025

Hi @IssacR

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819411

https://www.servicenow.com/community/developer-forum/once-again-quot-this-form-has-not-been-configur...

https://www.servicenow.com/community/itsm-forum/this-form-has-not-been-configured-for-workspace-to-e...

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IssacR · ‎08-19-2025

I should also include that this is only occurring on custom made lists in the SOW, not the prebuilt ones despite the record residing on the same table (cmdb, incident, change, etc.).