SOW remove Compose Email

ThomasDigicom
Tera Contributor

Hello everyone,

In the Service Operation Workspace, I’d like to remove the email-sending functionality from the Compose box. Does anyone know how to proceed with this in the Vancouver version?

Thanks, and have a great day! 😊
Thomas

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@ThomasDigicom 

disable the email client on your table

1) go to your collection field on your table and ensure email client attribute is set to false

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

But this wil hide from Native view as well. 

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@ThomasDigicom 

what's your requirement?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@ThomasDigicom 

this link talks about enabling. so simply check and do the reverse

Enable the email client for a table 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader