Spacing issue on Notification email script

[Ljone]

Hi Experts,

Can someone please help me? 

I have a notification email script that queries and prints variables from RITM and field from REQEST table. Since there are lots of RITMS, the client wants to have the stamp bullet and list item, what I have so far is okay except for the Delivery address field in REQUEST table. This field is a string containing value sample below. When it is printed in notification the values are off in spacing. Please see last part for sample..  Can anyone  help me please!!

@Ankur Bawiskar  @Aman Kumar 

Sample value of field:

Notification Email script: (this is a shortened version of script)

    var item = new GlideRecord("sc_req_item");
    var cat = item.addQuery("cat_item.category", "d258b953c611227a0146101fb1be7c31"); // Hardware
    cat.addOrCondition("cat_item.category", "2c0b59874f7b4200086eeed18110c71f"); //Accessories
    item.addQuery("request", current.sys_id);
    item.query();
    template.print("Summary of Requested items:");

    while (item.next()) {
        var catalogItem = item.number + ': ' + item.cat_item.getDisplayValue();

            template.print("<ul>");  // stamp bullet

            template.print("<li>" + "Item: " + catalogItem) + "</li>";   //list item

            template.print('<br>' + "Model Number: " + item.cat_item.model.model_number + "<br />");

            template.print("Quantity: " + item.quantity + "<br />");

            template.print('</br>' + '<br />');

// this is where the issue is happening.. 

            template.print("Delivery Address: " + "<br />");

            template.print(item.request.delivery_address + "<br />");

            template.print('</br>' + '<br />');

        }

        template.print("</ul>");

    }

This is what it prints out in the Email in the Delivery address part, the last 4 lines are not aligned 

[Ankur Bawiskar]

Hi,

can you try to trim the spaces?

Did you check how it looks when you print it in background script?

regards
Ankur

[Kartik Sethi · Accepted solution]

Hi @Ljone 

You can try removing the newlines (\n,\r) and replacing them with break tags as provided below:

var deliveryAddress = item.request.delivery_address.trim();
deliveryAddress = deliveryAddress.replace(/(?:\r\n|\r|\n)/g, '<br>');

Please try and let me know if you face any issues.

---

Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Kartik

[Ljone]

Thank you Kartik,

This solved my issue! 🙂