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(IT) Service Catalog vs Standard Change Catalog

Hi, We've been given the assignment to present our IT-Operations services in a Service Catalog in ServiceNow.Together with our ServiceNow consultant we looked at the Service Catalog.To be honest, it still looks like a customer facing webshop for big ...

Resolved! Incident state showing -5 (value for pending)

I've run into a bit of an issue with my Incident table and I'm 95% sure it has to do with something that was done in Change Management.   I know both extend task and use the same state variable.     I moved over an update set last night for Change an...

Travers M by Mega Guru
  • 3792 Views
  • 10 replies
  • 2 helpfuls

how to check if all Record of Choice list has same value

hi,i am inserting Records into the Custom table based on the Assets selected in the List Collector from the Catalog form,   i have a choice list with choices, FIX, Replace, No action in the new table. The fulfiller will change the values of each reco...

Resolved! Add person to watch list on Incident

Hi,I have a requirement to add a specific person to the Incident watch list when the "Caller" field is populated with certain users. Is this best done with a business rule or client script?Also, how would you configure it?Thanks in advance!Todd

Resolved! How to change width of columns in Dashboard?

As you can see, this does not utilize the screen real estate very well. Is there a way to change the width of the columns? In this case, the second row columns. I have tried using different layous, but they're all pretty terrible , UX-wise. Thanks fo...

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How do i view PRB1036768

what is the PRB1036768 record associated with helsinki patch 12a?How do i view the Problem record? P.s. I have HI account. Tried viewing the KB associated KB0635420 and couldnt find what the exact problem is and whats been applied.

tshk by Giga Contributor
  • 2053 Views
  • 6 replies
  • 0 helpfuls

Archieve sys audit

Hi,Just wondering if I can archive audit data (sys_audit). Seems like this table is not available for selection in the archive rules section.Any help will be appreciated.ThanksAk

Ak Islam by Giga Contributor
  • 1721 Views
  • 6 replies
  • 0 helpfuls

Create Request from an Incident passing variables

I need to convert INC to RITM and RITM to INC, but what I want is to lead the analyst to the catalog page so he can choose the new category and then have all the form filled with data from incident.I tried doing something like this:var url = "catalog...

juliana3 by Tera Contributor
  • 2335 Views
  • 5 replies
  • 1 helpfuls

Event Management : Node value is not populating in CI field of Alert

Hi All, Before Helsinki upgrade, when we pass the CI name in the node value of Event table, the CI field of the alert will automatically populated. After Helsinki upgrade, the CI field of alert is empty. This is the message I get in Processing notes....

gais by Tera Contributor
  • 3190 Views
  • 4 replies
  • 0 helpfuls

Resolved! Need help on passing key value pairs in Rest Post method

Hi,I have a requirement where whenever a record is created in a particular table (eg incident), i should pass the ticket number and other fields in key value pair like below in rest.{   "incidentid": "INC00101",   "properties": [       {           "c...

Resolved! Personalize List Columns has no columns Listed

Hi,We have a user created column in our instance & this column when accessed manually via column_name.list shows me the required Columns.Also the Configure List Layout lets me choose the desired columns but when I click on Personalize button the slus...

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iDNS by Tera Expert
  • 3358 Views
  • 7 replies
  • 0 helpfuls

Lookup select box no options

I am having a difficult time finding out why a lookup select box on a catalog item works for my admin account but not regular accounts. I can see the options from the table on my admin account but when using the select box on the regular account it o...

Karlie by Tera Contributor
  • 1020 Views
  • 3 replies
  • 0 helpfuls