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bulk user creation

Hi all,What is the best method   to do bulk user creation with group in Servicenow. I have user data in xls.ThanksCharliee

Relationship between a Project and a Request

Has anyone created a relationship between a project and catalog requests?Our Project Managers would like to tie a project to one or more requests that are submitted to actually do the work of the project.Right now, they are creating a project task al...

shill by Mega Sage
  • 3322 Views
  • 5 replies
  • 0 helpfuls

Linking 2 incidents together

Hello Guys,I was wondering if there is a way to link 2 incidents together in ServiceNow?In case if 2 incidents have something simillar, linking them would give an easy access to related information that could help in investigating/solving those incid...

Import set stuck running

Hello friends.  I have an odd issue,It seems we have an import set running a .csv file that SN has bit off from one of our FTP sites.It starts chewing through this .csv ... but then it just stops ... it hangs ... and then when I go to assess the stat...

wsbarth92 by Kilo Explorer
  • 1535 Views
  • 2 replies
  • 0 helpfuls

Actual Incident working time

Hello,I'm trying to report on actual time that an incident was being worked on but am stuggling to find how to do it. What I am after is the amount of time the incident was open minus the time it was suspended and minus the time we weren't at work. I...

by  
  • 4236 Views
  • 3 replies
  • 0 helpfuls

catalog task variables only visible on the task ?

Question: We have a catalog Item and multiple catalog task in a workflow. We are looking for how we can show variables on the catalog task and not the catalog item. We are looking to create a checklist for the person working the cat task but don't wa...

emerkle by Kilo Contributor
  • 6602 Views
  • 8 replies
  • 2 helpfuls

Resolved! Cancel Tasks

I'm looking for the best way to handle cancelling tasks automatically, if the requested item is cancelled or rejected after being approved.   For example, if an Offboarding (employee termination) request is entered and approved, and then the employee...

Resolved! Multiple SLA's and Pause conditions

Morning all,  Got a question which I don't think is unique but I can't seem to get this working the way I want it.  Background info:  When a ticket is logged, an SLA is fired (This is normal for all of us and this will not change unless the priority ...

Lucien1 by Giga Expert
  • 3409 Views
  • 7 replies
  • 0 helpfuls

Question Surrounding Foundation Data

I have a question around foundation data. I have worked in ITIL/ITSM systems for more years that I care to admit, and they all have had one basic thing in common and thats a data model to begin with that if you fill out this foundation data, it provi...

tim_button by Kilo Explorer
  • 2555 Views
  • 1 replies
  • 0 helpfuls

Format attributes for Glide Date fields?

We're adding a custom date field to the cmdb_ci table. Rather than using the date format set in the system properties, we'd like the date in this field to be expressed as Quarter/Year, as in Q1 2011, Q4 2012, etc. This is obviously a special exceptio...

Cell Phones and Sim Cards

Hi all,We want to start tracking our use of mobile devices - blackberries, ipads etc and their relationship linking to its sim cards.How do people deal with this? Do you use accessories or communication devices or something else? how then do you link...

ruth4 by Tera Contributor
  • 2888 Views
  • 2 replies
  • 2 helpfuls

How do you define what requires a Change vs Service Request?

Hello,How do you define what must go through Change as oppose to a Service Request?We're less mature when it comes to ITSM though many folks are on board. A recent topic of discussion is when does something require a change and thus various approvals...

scottatah by Giga Expert
  • 5788 Views
  • 4 replies
  • 0 helpfuls

Variables not visible in sc_task

Hi,  I created an item with a properly workflow that works very well. The variables of the item encoded in the form appear correctly in the ritm and tasks.In addition, I created a table and a related transform map in order to create ritm automaticall...

david_2508 by Tera Contributor
  • 2976 Views
  • 12 replies
  • 0 helpfuls