Hello,We need to define new SLA's in the new year. I have never worked on SLA's and we need to define SLA like 16X5 or 20X5.Right now I see the existing SLA schedules as 8-5 weekday and timezone is floating. How do we define SLA for 16X5? What schedu...
Hi, I would like to know how to get the date and time that an incident was last assigned to a queue (Assignment Group) from the incident_metric table. I actually want to work out how many hours it took to resolve a ticket from the time it was assigne...
We have a field class on our table that is a type of 'email'. How do I increase the max length the field will accept? I went into the field class table and set the length value on email to 200. I have also tried an attribute max_length=200; but...
Hi, i am running scheduled job daily. I am fetching change request records when current date in more than Planned start date. But it is not working as per expected. Planned start date is 7 or 8 hours different from appearing in the form. I am not und...
If you take the OOTB department table, and put this as a list collector on a catalog item; when you select any item in the list collector - information is displayed about that item underneath:whereas for a custom table. it only displays the "Display=...
SNC Community, We have an external system using the Table API to create a record on a table in ServiceNow.How do we pass a name/string value to a reference field and have the reference field display that value? The Reference Field values are not popu...
When you first install a wireless router in your home you are encouraged to change the password to your admin account so others can't get in using that common id and password. By the same token should the generic "guest" account in your ServiceNow ...
Hi guys,We are building our Service Catalog but when we submit the request, the 'Requested for' field on the Request defaults to the persons name who logged the request.This seems to be set when we go into the dictionary for the 'Requested for' field...
I'm trying to select Roles that can access a Record Producer I want to have in the Service Catalog. I created the record producer from the the documentation http://wiki.servicenow.com/index.php?title=Record_Producer#gsc.tab=0 and it seems like it we...
Hi, I have had a requirement to create a new Problem ticket via SOAP using a VBA function in Excel as the trigger dropped on me. I am able to get this working with REST, but I am missing something with SOAP. I'm sorry, I don't have much knowledge...
We have client contracts in place that state that the Resolution Starts when the Response SLA has been fulfilled. That is easy to configure as the Incident changes State from New to Open at that point.However, we also have a commitment to redefine ...
Is anyone using the DSL functionality as part of the Release Application?
After changing a user name the old name still pops up in collaboration like chat, live feed.... Already did a cache.do do without success. Anyone know if there is a temporary table/cache? Thanks in advance
Hi All,I want to display the user's full name instead of User id in Created by field for sysapproval_approver table only for Knowledge approvals. Hence i am writing below one line in My BR:<<current.sys_created_by = gs.getUserDisplayName();>>But whil...
Hi, all. I'm just learning how to manage a ServiceNow instance, and I need help writing an ACL. I've created an application on a personal developer instance, and within that app, I've created and populated a few tables. The app is basically just flas...
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