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Change state to 'draft' from 'review' in Knowledge article

Hi there,I am trying to come up with a solution to change the workflow_state of a kb article that is in 'review' to 'draft.' We have a UI Action for "Return to Draft" which checks to see if the article is published or in review and sets the workflow_...

emma_hunt by Giga Contributor
  • 2626 Views
  • 2 replies
  • 0 helpfuls

How to populate new field's data in Audit history?

Hello,We are using Transport orders/Transport order lines, which automatically updates quantity in Consumable table.For example, if there is a TOL raised for consumable (for 2 quantities), after 1 quantity of the order is received, in the consumable ...

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Community Alums by Community Alums  
  • 2380 Views
  • 2 replies
  • 4 helpfuls

How do I remove an index from a table

How do I remove an index from a table?   I created an index using a field that I thought originally should be unique but it turns out that field is not a determining characteristic of the record.   Is there a way to remove this index?

tharzarob by Kilo Explorer
  • 10268 Views
  • 4 replies
  • 9 helpfuls

Resolved! CAB Workbench Plugin Activation

To All Istanbul Users,In our DEV instance of ServiceNow, I am attempting to activate a plugin to use the CAB Workbench. The plugin name is Change Management - CAB Workbench. After I try activating, I receive an error stating, "Activation failed for p...

Marques2 by Tera Expert
  • 1710 Views
  • 3 replies
  • 0 helpfuls

Different company Banner for different users in the same domain

Hi,I have created two companies SFT and ABC in one domain and created users for both companies.I have uploaded the company banner for companies in the company profile.SFT.client1 - user belongs to SFT companyABC.client1 - user belongs to ABC companyW...

shravan3 by Kilo Expert
  • 1774 Views
  • 3 replies
  • 0 helpfuls

Resolved! Approvals going to 'No Longer Required'

I am trying to build a workflow into the change process so that when someone rejects their approval, it creates a task that change management will manage which i have built in fine.The issue i have is that im using the 'Rejected' output from the 'Man...

Resolved! How to hide values of subcategory

So far we have plenty incident tickets already existing in our instance. We don't want to deactivate any value from subcategory.Just want to users could not see them from the drop down list.I try to use client script - onChange - g_form.removeOption(...

vivian08081 by Giga Expert
  • 2790 Views
  • 27 replies
  • 1 helpfuls

Resolved! Workflow for Normal Change

Hi All,I need to copy a workflow for Normal Change and create a new workflow. I need to modify the new workflow. Also i need to set somewhere in workflow that the new workflow will start at particular date/time and old workflow will get inactive at a...

punitchourey by Tera Contributor
  • 2969 Views
  • 3 replies
  • 1 helpfuls

authncontextclass

Hello -I am trying to figure out how to clear the following errors when I run the "Test Connection"on my SSO properties page.Error seems to be complaining about the AuthContextClass configuration.In the the limited discovery that I have done I found ...

bhl104 by Kilo Explorer
  • 3247 Views
  • 7 replies
  • 0 helpfuls

Resolved! Relationship data table name

Hi AllMay I know the table name where all the relationship data gets stored?For Eg: If i link INC000001 to CHG00002, where can I get this data from if i want to run a report of all incidents to change relation?Abhinav

abhithen by Kilo Expert
  • 2521 Views
  • 4 replies
  • 0 helpfuls