Interceptor
Hi AllIs it possible to have conditions or table specific interceptors? Any suggestions
Forum Posts
Resolved! How to identify all choice type fields in Glide Record ?
I need to identify all the Choice Type fields from a Glide Record and verify its corresponding value to meet one of my requirement. I might probably need to iterate through all fields and check its data type to find if it is of that type. Could someo...
Change available fields in Related Lists
Hi folks,I'm looking for a way to change the visible fields available in a related list.Specifically, on the Groups form, clicking into a specific group you can see a related list called Group Members.In that list, for each member, I'd like to displa...
Resolved! gs.getMessage() in email notification
Hello everyone,I'm using Geneva version.I'am creating an email notification that will include the gs.getMessage in mail script.With the preview button it automatically convert a string in current selected language which is good.but when it's sent the...
How do I add new words to the Knowledge Base keyword list in Fuji?
Only "homepage" is listed and there is no "New" pushbutton on this screen which several WIKI's mention.
Resolved! UI Action Condition from Script Include
I'm trying to get a UI Action to appear based on a function in a script include.My script include contents:function myCustomShowUIButton() { return false;}The condition line of my UI action:myCustomShowUIButton()I would expect the UI action button ...
Resolved! Color / Highlight the whole list view cell instead of a DOT only with field style
In previous version of service now, screenshot showed the whole cell as being highlighted / colored, with Fuji im only able to add a DOT it seems with field style, am i missing something?
Creating dynamic relationship (cmdb_rel_ci)
Hi All,I am trying to create relationship in (cmdb_rel_ci) when import the child CIs. I Knew the parent CIs for those child ci .I am using the type as Connects to::Connected by". It is also available in suggested relationshipsI am using the follo...
Resolved! Determining if a user has disabled their notifications
Is there a way to determine if a user disabled their notifications from their profile via Self Service > My Profile? When looking at the User history details it says: NOTE: This table is not audited, field changes cannot be displayed. Is this informa...
Resolved! Problem Form Known Error Checkbox
How can you disallow the checking of the known error checkbox on the problem form, without first populating an added text box with the known error record number?
SLA Time Zones
We are just starting to utilize SLA's in our organization. Our first SLA that I set up didn't work. After some digging around I found a conflict with the SLA Admin properties that were originally configured and the SLA properties that I set up fo...
Resolved! Unallocated Licenses.
Hi i am working on software asset management. i want to know the concept of un-allocated license. I know the basic that those licenses which are not allocated those are un-allocated license.But my question is that in software license form from which ...
Resolved! custom change fields now show in approval summarizer
I created two new custom fields in Change Request table. For some reason they are now showing on the approval summarizer. I have other custom field that are displaying so I'm not sure why there ones are not. Is there a step I am missing?
Resolved! How do I create a link in a global cmdb_ci form to a table created by a scoped application?
Before there were scoped applications I could login as admin, bring up the form and add a section with the content of another table and its fields. For example, I have a table with server details, model, make, hardware specifications etc. and instead...
how to create a report that captures the volume of incidents & service requests created each day over a 5 or 7 day period
I expect this will be 2 separate reports one for incidents one for service requests, but I essentially want to see how many records of each have been created each day over X period of time, has anyone else done this, and I'm really only interested in...
