We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Hello Guys - LDAP and Password Reset

Hello Guys,I am going for LDAP integration in service now istanbul, Just wanted to know about best way of it like with mid server or listener or Via orchestration?later on with the time i have to have Password Reset with in mine instance as well . So...

mohitsingh by Tera Contributor
  • 2085 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can't find glide.rest.debug system property

All,  I am trying to debug a REST integration, and I can across this ( REST API - ServiceNow Wiki ) article which refers to a glide.rest.debug system property, and when I simply type in system_property.list in our instance expecting to find the gli...

dline by Giga Contributor
  • 8856 Views
  • 2 replies
  • 2 helpfuls

I am unable to find a ticket in service now

Hi Folks,Good Day!I am unable to locate a ticket (service request) in Service Now, which is created a week back. I have checked in archived tickets and deleted records logs as well. I would really appreciate if someone can give me solution on this.Th...

manjunathms by Kilo Contributor
  • 3793 Views
  • 8 replies
  • 0 helpfuls

How to send email history with email option

As a part of IM process, we need to remind a user 2 times before closing an incident. When we use email option available on the incident form it only includes the current text. We wanted to include earlier emails as well and send the email trail to t...

itapish by Giga Contributor
  • 3261 Views
  • 8 replies
  • 0 helpfuls

Resolved! SLA field value not updating when task sla changes

Hi All, I have a business rule that copies the planned end time of a task sla into a field called SLA_due on the incident table. this is so I can have a field that shows the sla deadline based on colour. the problem I have is if the task sla planned ...

nickyjones by Kilo Contributor
  • 4983 Views
  • 9 replies
  • 1 helpfuls

Resolved! how I can get the incident number from problem table.

How I can get the   incident number from problem record, we attached incidents in problem table . so we have s report is that Incident we need to pull the report from prolem table , I have tried problem table but I cant get the any info. Could you pl...

Benefits of integrating ServiceNow with Git

Can someone explain me the benefits of integrating Git with Servicenow. We are considering   Git --> bitbucket --> JIRA --> Bamboo integration for our team development, now if we use this tools set, how ServiceNow will going to help.

dkhanna01 by Mega Contributor
  • 9685 Views
  • 12 replies
  • 20 helpfuls

Resolved! Get the state of a catalog task in the workflow

HI AllI want to create a workflow that will move to the next activity based on the state of the preceding catalog task.   My idea is to use the If activity in the workflow to get the state of the catalog task.   If the state is Closed Complete then t...

jack_zheng by Kilo Expert
  • 3677 Views
  • 3 replies
  • 1 helpfuls

local datetime function to account for daylight savings time

Hi; I have the following script include which returns a glide date that populates a local time(US/Eastern) field on a Change template form. As you can see below I am using the getDSTOffset() function to account for daylight savings time. This works, ...

ritaaudi by Tera Contributor
  • 3607 Views
  • 3 replies
  • 0 helpfuls

SLA Complete through business rule

Hi,We have a requirement to move the incident state to inporgress when an ITIL user is creates the ticket.We have written a business rule on incidnet table . But It is not working, this business rule is conflicting to attach SLAs to the incident .   ...

shravan3 by Kilo Expert
  • 2453 Views
  • 12 replies
  • 1 helpfuls

Resolved! Encrypt attachments in Edge

Apologies for asking a very basic question, I am new here.I read a few articles and now have fair bit of understanding of how Attachments work in ServiceNow.We also have got a test server running Edge Encryption for our Dev box for internal POC requi...

jasonqbe by Mega Contributor
  • 2645 Views
  • 4 replies
  • 2 helpfuls

Resolved! using "CONTAINS" or indexof in a User Criteria script

Hi all,I'm trying to restrict the visibility of a catalog item (Available To) to only people that belong to a Cost Center that contains 5471 or 5400. I created a "User Criteria" record tried two ways, (well three if you count me trying to use .name o...

kevinray by Giga Expert
  • 18140 Views
  • 2 replies
  • 0 helpfuls