- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-16-2015 08:29 AM
Hi guys quick question hoping someone can help me with.
Currently we manage certs out of SN. Is there a dedicated cert management module in SN or are they managed as CI's.
If so is there any pitfalls I should be aware off?
Thanks
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-16-2015 09:08 AM
There is not a dedicated module. There are a couple ways you could manage this depending on your goals:
- If you are just looking to manage where certs are applied, you could manage them as CIs and set up relationships. This allows you to view them in a Business Service Map.
- If you also want to track costs and expirations on your certs, you can use contract management (I usually recommend Subscription contract for certs). You could then associate the CIs to which you have the cert applied to the contract.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-13-2018 05:13 PM
did you able to solve this ?
I have similar requirement to manage the certificates for different environments
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-21-2019 09:08 AM
@bsweetser - Although this post is dated, I would like to inquire if your recommendation to manage certificates as CIs and set up relationships is still valid. I am currently exploring a method to track SSL certificate expiration dates, leveraging the contract module or OOTB functionality in ServiceNow (London). Thank you for your input!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-21-2019 10:16 AM
Hi Cyrus,
I'm not aware of anything new that has been developed around managing the certificates. As far as I know, my recommendations above are still the best way to manage them.
Ben
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-22-2019 07:20 AM
I agree with Cyrus, it would be nice to get a recommendation if possible. We are in the middle of a 4-day SACM meeting to get our house in order to set up our CMDB next month. This topic generated more discussion than any other topic around CMDB.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-24-2020 05:42 PM
ServiceNow has a solution for this with Orlando
For more details please check this
https://community.servicenow.com/community?id=community_blog&sys_id=9733b4481b0acc10a59033f2cd4bcb05
