SSO changing from user id to email address

[Anjaneyulu Muv1]

Hi Guys,

In my organization SSO already configured. Now Users want to change SSO from User ID to email address.

Will you guys please help me how many places required to change configurations.

Thank you.

[suvro]

Hi,

Then use the below doc to make sure users get option to select which SSO to use. This will help

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/integrate/single-sign-on/task/t_AllowUsersToChooseTheLoginIdP.html

[suvro]

Also as you have changed the Identity provider record. can you check with Identity Provider's admin whether changes are reflecting at their end as well or not he needs to update from his side as well