Stage to state mapping

avanis
Kilo Contributor

‎12-13-2017 04:09 AM

Need some help for Cataog setup.

1. I need to send manual approval by Email and change the RITM state to Pending. Can i change the stage as well(via script and not in workflow) ?

2. I have a catalog task via workflow but user can create manual task. I have written a BR which is closing the RITM by changing its state to Closed Complete. But i need to change the stage to "Completed" as well as many BR's like REQ stage and Form becoming read only is based on RITM stage change.

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Chuck Tomasi
Tera Patron

‎12-13-2017 05:47 AM

Hi Avani,



On the first part, you can set the value of current.stage in a server side script such as a business rule UI action.



I'm not sure what the desired outcome is for part 2? Are you just looking to check if all child sc_tasks are closed before closing the parent RITM and REQ?


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VIKAS MISHRA
Tera Contributor

‎03-20-2020 06:23 AM

Hello Chuck can you please help me too.

It looks like in my Service Now instance the RITM State and Stage are not mapped  because i found 10k records where if State is closed completed then stage is not completed it could be fulfillment or anything else. and same happens like state is cancelled then stage is not cancelled its could have some other values .

Could you please tell me that how can i map the sate and stage so that they both be in sync.

Thanks 

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