Hi Team, There is one requirement on Catalog builder where we need to restrict some of the catalog items visibility in Catalog builder Module in ServiceNow. The restriction would be based on the Catalog and Categories on the Catalog item. Does any on...
Hello all, I have been working on ServiceNow Operations Workspace and I realised that, Activity section does not show anything. I can see worknotes and additional comments on Polaris UI but for the same INC, there is no activity shown on Service Oper...
I need to create a kiosk for the walk-up location can anyone brief what is kiosk and the required configuration to create kiosk?
There is a table in ServiceNow called 'Approval System'. This table has one field and two form sections. The field on the form is 'Approval Type', which offers two choices: 1. Approval Flow and 2. Catalog Flow. The table also contains two form sectio...
Hello All, I have a requirement to create a script that will automate the creation of a catalog request. When a new user is created on the sys_user table with the following conditions:company = ACMEsource = new_hire_tablenew_hire_active = YKick-off t...
Who manages the ServiceNow Wildcard Certificates.Ours is due to expire in the next couple of weeks.
Is it possible for regular ITIL users to create their own model changes for normal changes? For example, someone wants to create a model they can use each month for monthly patching that would include their entire list of CIs. Also, is there a way to...
Hi Team I have a requirement to integrate Azure AD with ServiceNow for SSO and Automatic User provisioning, as per the Microsoft article, the integration ID should have admin role, this is not safe to provide admin role, could you please let me know ...
Hello All, I am creating a new catalog item in which I used a reference field "Name of the user" which takes the values from sys_user table.While clicking on search icon currently it is showing the user records with columns ( userID, name , first nam...
Hi, I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table. I have added a list_edit ACL for th task....
I have created a reference qualifier that refers to one table and over there I want to add one variable attribute so that inactive records of that table will not be visible in this field, please suggest.this is related to SR
Hi All, I want to learn about Read Replicas especially the setCategory and getCategory methods - how to use them, where to use them and what plugin do we need in order to use them. . .
Need to create a report in ServiceNow that will display the following two things. The oldest open Incident and the oldest updated incident. These need to be grouped by Assignment group. I can see loads of reports displaying tickets older than 30 days...
As you know, most of our gadgets are now taking photos with high resolution. Same with the users of our platform who are taking photos and attaching it to their requests or records. Big file sizes uploaded to the system require bigger storage. We wou...
Is there space on the upcoming SN roadmap for improved image management? Content contributors / submitters like to post huge screen captures. They do not like to resize their images locally before upload. Every other social media service they u...