Why does the updated date not change after sending an email from within an incident? Our helpdesk often sends emails from within ServiceNow to our customers, but since the updated date doesn't change after sending an email, it's difficult to see when...
Could any one share template or reference doc for creating LLD for ITSM ServiceNow Platform.Where we could find it or what topics to include in ServiceNow Platform LLD?
How can I obtain values from a multi line variable set from a client script of type onsubmit in a record producer? I want to save its values in another field, but I need the values that have been entered into the variable set regardless of the number...
Hi All, I have a requirement that in knowledge article form ,One custom html field is there and when I created a new kb article and I have attached the existing block kb in that html field.After publishing this kb article , that html field content i...
Hello All,We have one requirent in that we have to build one survey form. We have one String field "Name' in that we want to auto populate loged in user name.Any one help us to achieve above requirement Thank you.
Error:com.snc.process_flow.exception.OpException: The Catalog Item has been deleted or is not active. Cause:This error throws up when the Flow and Catalog Item are in different domain Fix:Make sure the Flow is in same domain as the Catalog Item
In the service portal When the none ITIL user loads the page by default "IT knowledge base" should be visible instead of ALL.how to achieve this.
Hi All,We have a UI action called "View HTML"And now the requirement is whenever if this "View HTML" button is clicked then this button should not be available How this can be achived?
Hi All, I have received a requirement to build an alert popup message on incident form when user click on Change button. The popup needs to have confirmation buttons -'Yes' and 'No' .On click of ‘Yes' or 'No' different script include trigger, respect...
Hi ServiceNow Experts,I need help, I am facing a issue with reports were we have a field called " Business Unit ", when we pull this field to report it showing empty and when we double click on it is showing data. Thanks in advance
Hi All, Can someone help me to understand how to get the requirements from clients for Knowledge Management Application (ITSM). It would be great if you could share a template as well. Thank you in advance. Regards,Khaviya
Requirement: I have to get an export from Computer table with all the records created on last 4years with few fields from the tableAs well as the number of time 'Assigned to' field gets changed and the time spend between the first and last assigned t...
Could someone please give me a list of all the tables necessary to create a scoped custom application that needs to implement Incident and Change Management?I need to know which all tables should be inherited and be part of this application's scope f...
In the catalot task form we have the due date field. Notification should be triggered when 75% of the due date is completed. How we can achive this.
