What is the difference in the status fields of Resolved and Closed, or difference between Pending and In Progress? Better still is there a generic definition of all the fields under "Status"? thanks much.
How to create a report with no. of times each user logged in last 30 days What i have done so far is :But i need to show number of times each user logged in last 30 days, Please guide!! Thanks!!
Hi,I have created a Assignment rule but it is not working as expected. But if i submit the incident from portal it is showing different group Thanks,
After installing Domain separation plugin, I am getting new instance. I am unable to activate plug in for current instance.
Hi Everyone, I am trying to display the value on stakeholders table that is currently related list into Project. Which i want to display the value using client script on this below field. Can you check this below code ? function onLoad() {var PO ...
hello folks, I need to download the incident audit CSV file, but not able to get, when I am trying to open the sys audit it gets timeout is there any way to download a CSV file for incident events_ yyyymmdd-yyyymmdd.csv (2 years)
I have kept the default value as required in the HTML field of KA, it is working fine when I create KA from the new button but it is not working when creating Knowledge from the Problem record by clicking Create known error article default font is se...
We are currently trying redirect all the catalog item submission to particulary the Requested Item ticket page skipping the request summary(order) page over portal.We have a custom "Submit" button used in this case where I am making the below changes...
I set up a new hardware request for a 'loaner laptop' and would like to have an 'estimated return date' field displayed when this item is chosen from the drop down. Can't seem to find out to do this. I tried copying how I dynamically display text bas...
Hi all,I'm trying to write a script that actually parses the currency symbol values. I have scoured everywhere and cannot find anything that works correctly. Currently, the Subtotal field below gets the currency + numerical value from the PO Line Ite...
Hi all, Our ServiceNow is setup to send and receive emails to and from our Service Desk email address. We now have another business unit joining our instance and need to incorporate their email address to separate their requested items from the Se...
Good day to all. I was looking to see if anyone has successfully implemented a Change Freeze calendar. What our business partners are looking for are that if a Change area {software or hardware} is in a freeze period, it will require VP approval. ...
Hello! I am working with the Two-Step Verification pop-up in the Service Catalog, as seen in the screenshot below. We want to make Delivery Information mandatory for certain items. Has anyone done this before? I know we can do it by customizing the '...
Hi,I have introduced new state in approval user workflow activity and also created new state in Approval table but when i try to skip the record in the approval table it is not setting the state to skipped in Service Request. And in workflow it is no...
