Resolved! Switch dashboard version
Hi team,I have modified oob dashboard and I want to switch to oob version.How can I achieve this, any suggestion?
Forum Posts
Configure SLA Priority 1 response (15 minutes)
Hello All,We have following requirement for SLA creation.1] Create SLA response time for Monday to Friday from 8AM - 8PM (EST). 2] Provide Target Response Times depending on a Priority Scale of 1-4.3] Customers should expect a response when contac...
Service commitment breach penalty amount
Hi, When setting up a service commitment of type availability, it allows the breach penalty amount to be recorded per minute/hour. The service availability records generated off the back of this is very useful showing how much downtime there was on a...
Resolved! How to edit labels on X - axis in report
Hi All, I want to edit labels of X -axis in reports.For example if I created one bar report and used group by is date instead of getting same day/2 days i want to add created same day/created 2 days like this.Please help me here.
Resolved! how to enable new button in reference fields in agent workspace
Hi, In standard platform interface, when you click on a reference field, you get the New button. However, in Agent Workspace the New button does not appear. Is it possible to add it to the Workspace UI, I don't see an option for it. Please do let ...
Auto populate Location(location) Based on the Users selection.
My Requirement is in service catalog request we have two variables 1) reee_joiner_name (Type=Reference. Reference table is "sys_user")2)Location(Type=SingleLine Text)When we select the reee_joiner_name , Location will be autopopulate based on the re...
Resolved! How to remove Price, Quantity and Total from the Approval form
Hi All, I am struggling to remove Price, Quantity and Total from the Approval form. Please help in this. Thanks,Samiksha
Resolved! Reporting on state changes in change records
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
Visibilty of tickets based on Parent-child assignment group
Hi Team, We have 2 groups Group A and Group B,Group B (Child)is child of Group A(Parent)Requirement is - Any member of Group A should be able to see all the incidents assigned to their group as well as its child group.And, Any member of Group B shoul...
User profile getting locked out automatically for specific user every 3, 4 mins once
Hi All, There is one issue with one specific user (its not with all users) where "locked out" in user profile is getting updated to true every 3 ,4 mins once . i made it false multiple times, even though after 3 4 mins it is making that field to tru...
Performance Analytics Indicator giving error
Hello All, Getting below error when trying to disable 'Collect Breakdown matrix' field in the indicator 'Number of CIs Installed' Error message - Indicator Source Facts table and Script Facts table must have the same value How can this be resolved?At...
Split function not working in script
Hello Team, I tried putting logs and got an error message 'Split function not working' "org.mozilla.javascript.EcmaError: Cannot find function split in object ". Script: answer = [];SwissTriggerApproval();function SwissTriggerApproval(){ var affCIs =...
Understanding ticket SLAs in detail
I'm fairly familiar with how SLAs work in ServiceNow. In summary, SLA definitions are created for a particular table e.g. Incident, Problem, etc. and the calculated priority of the ticket determines which SLA gets assigned. However, what I am not ent...
How to Create New Related link in the Change Request
Hello Experts How to Create a New Related Option in the Change Request for Reference Purpose I have Updated the screenshot and marked the place. Please check once. Thanks & RegardsSrinu
Resolved! Auto close resolved incidents after 3 business days
Hi all, Please help me with this below requirement.After resolving of my incident it need to be closed 3 business day.I have written a scheduled job for this, but it is not working.please help me with the right way to achieve this. updateRecords();fu...