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Resolved! Populate the location based on country

Hello @Sagar Pagar , I have requerement like in catalog item we have two fields called county and location both are referenced by cmn_location table so if i select country field as india then it show the only india based locations like bangalore, hyd...

Resolved! Creating Request item from Record Producer

Ask: For the comfort of end user , we want to create incident and request using same record producer. I have been successful in creating request from the record producer (let me know if you want to know), but need to know 2 things here. 1.) I want th...

Nikita3 by Kilo Contributor
  • 3992 Views
  • 5 replies
  • 2 helpfuls

Date to String Transform in Flow Designer Paris now changes time to UTC when you run a transform. How can we still transform date pills and not lose the local time?

When performing a Date to String transform in Flow Designer Paris, the system now changes the time to UTC. We use a lot of date to string transforms to present various dates and times to user in a clean and easy to reference way. Obviously this prese...

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danr2c2 by Tera Expert
  • 2637 Views
  • 4 replies
  • 2 helpfuls

UI action in Service Operations Workspace

Hi, Requirement: I need to create Reassign UI action in the list view of service operations workspace I was able to do that in the form view by creating UI action in the UI action table but I was not able to do the same in List view(I've created Reas...

Powshika B by Tera Contributor
  • 1782 Views
  • 3 replies
  • 0 helpfuls

SLA Duration help

HI Team .Can someone help me with SLA duration type Please?Requirement : If case is created today before 2 PM then SLA should attach and breach today by 4.30 PM , as we have schedule define (7:am to 4.30PM CST).2nd -if the case is created after 2 PM ...

pramn by Kilo Sage
  • 1807 Views
  • 2 replies
  • 0 helpfuls

set variable outside MRVS mandatory based n MRVS value.

Hi ,Need help. We have a MRVS variable set ( software lists ) which contains a variable field (software).We want to set "additional comments" field mandatory which is outside MRVS if software is other.Tried creating an on-change client script as belo...

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Bijender by Tera Guru
  • 1014 Views
  • 2 replies
  • 1 helpfuls

Resolved! how can we get notification with @mention

We are using @mention feature, but do not get notification via email. I have put all notifications on my profile, but do not get email when I'm @mentioned in a ticket chat. (connect)  How can we setup / activate these email notifications? is this on ...

bettymaes by Giga Contributor
  • 6432 Views
  • 5 replies
  • 2 helpfuls