Additional Comments in Templates

SushmitaV
Kilo Contributor

We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the additional comments at SCTASK level? Is there a work around for this?

Appreciate your inputs on this!

Thank you

Sushmita Vanam

1 ACCEPTED SOLUTION

Indrajit
Mega Guru

Hey SushmitaV,

 

First, additional comments field make it available on form by form layout.

then try to apply template.It works for me.

find_real_file.png

 

Please mark Correct and Helpful If it works for you.

 

Regards,

Indrajit.

View solution in original post

7 REPLIES 7

The Machine
Kilo Sage

It should work just like any other field.  Are you getting any errors?

find_real_file.png

 

find_real_file.png

Yes, I see the following error message.

find_real_file.png

Perfect, that's an easy fix.  Add the field to the form and you should be good to go 🙂

Thank you MB.