Standard Change Propose/Modify - ALL Change Request Values are read-only

[stevejarman]

Standard change proposal, modification should be available to users with itil or admin role.

I'm experiencing an issue where as someone with admin role, everything is working fine when Proposing or Modifying Standard Changes, but as a user with only itil role (not admin), ALL of the "Change Request Values" object becomes read-only.

I can't find where this is coming from or locate anything that's causing it.

Anyone have any thoughts?

[stevejarman]

Please see my inline response above. The Client Script you're referring to applies to the change_request table, not to the Propose/Modify Catalog Items. i.e. I could (and have) disable the "Mark standard change fields readonly" Client Script completely, and it won't affect the issue I'm having.

Unless I'm missing something in your explanation?

[stevejarman · Accepted solution]

For closure - and anyone who runs into this issue in future and comes across this post - it did turn out to be the problem/resolution described in the KB article I posted earlier. After creating the additional ACL, itil users are now able to edit the Change Request Values object.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0636146