Hello
We have standard change templates visible on the portal for a certain group of ESS users. We need the start/end dates to be editable so they can submit the standard change template efficiently.
Currently they submit the template via the portal with all read-only fields, then have to come to the Service Desk/ITIL user to amend the dates of when the change is planned for in the backend.
Is this possible, or do you have to be a licensed user to amend these fields on a standard change?
Thanks
Abbie
