Standard change template not visible even through active is true

[Ramu8]

Hi Team

please assist

when click on create new=> select type of change ==> standard: Select from available pre-approved change templates. These changes do not require approval.  ==> searching for abc template which is not visible

but 

under standard change ==> all templates ==> template is visible 

please suggest

[yuvraj1808s]

Can you please confirm if I am understanding the issue correctly?

You are navigating to Create New Change Request (which creates a new record in the Change table). From there, you can see the different sections such as Pinned, Models, Preapproved, and others. When you open the Preapproved section, you are expecting to see your template listed there, but it is not appearing.

Is this the exact issue you are facing, or am I missing any step in the process?

[Tanushree Maiti]

Hi @Ramu8 

• Validate and confirm if template was created or approved without being assigned to a specific Category
• KB3067072 Standard Change template is not visible for users to create standard change request from t... 
• Verify that the template's Status or State is marked as approved and active
• Ensure you meet the Available For or Not Available For criteria attached to the template's catalog item.

[Ramu8]

Hi 

thanks for the response 

how to check 3rd point

• Verify that the template's Status or State is marked as approved and active

[Dr Atul G- LNG]

Hi @Ramu8 

Here is my video, which provides end-to-end understanding of the standard change process.

https://youtu.be/tjgNbUIfUB0?si=af_4V-_2wYK1JuVv