Standard change

[akhilaanil]

Hi,
Is there any role for approving the standard change templates?

[Ankur Bawiskar]

@akhilaanil 

This KB explains, it requires change_manager role

Request Approval for a Standard Change Proposal results in message "No Approver present. Please requ... 

1. The workflow uses the base system Change Management group for an 'Approval - Group' activity in the workflow.
   
   1. This group has the change_manager role.
   2. The base system also has the Change Manager user defined as the only member for the group.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @akhilaanil 

Yes, a minimum Change Manager role is required.

[Nikhil Bajaj9]

Hi @akhilaanil ,

Approving standard change templates typically requires the Change Manager role, or a member of the Change Management group. The Change Management group often includes the Change Manager as a member. Additionally, the Change Advisory Board (CAB) may also be involved in the approval process. 

If my answer helped you, please mark it - solution accepted.

Regards,

Nikhil Bajaj

[Bhuvan]

@akhilaanil 

To propose a creation of standard change template, itil or admin role is required,

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/t...

To create a change template, admin role is required,

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/t...

You need to define approval flow to approve standard change templates via Flow Designer. You would need minimum change_manager role to approve the standard change templates,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683386

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan