Difference between Emergency Change and Urgent changes(Expedite)

[vinodkumar2010]

Hi anyone can explain with general examples for Difference between Emergency Change and Urgent changes(Expedite)?

[Harish Bainsla · Accepted solution]

Hi @vinodkumar2010 

Emergency Change:

• An Emergency Change is a change request that needs immediate implementation to resolve a critical incident or prevent a significant business impact.
• These changes are typically unplanned and are initiated in response to an urgent situation that requires immediate attention.

• Examples of Emergency Changes include patching critical security vulnerabilities, fixing severe system failures, or deploying urgent updates to prevent service outages.

Urgent Change (Expedite):

• An Urgent Change, also known as Expedited Change, is a planned change request that needs to be implemented quickly due to its high priority or business urgency.
• Unlike Emergency Changes, Urgent Changes are pre-planned and scheduled, but their urgency requires them to be expedited through the change management process.

• Examples of Urgent Changes include deploying critical updates to meet regulatory requirements, implementing changes to support a time-sensitive project, or addressing a customer-specific requirement with immediate impact.

[LinaV]

In Yokohama OOTB process guide document Urgent change isn't mentioned. It is not OOTB? Should it be created as custom model if needed?

[Dr Atul G- LNG]

NO, SN  has ony 3 type of changes

Normal

Standard

Emergency