Start SLA on custom date

Divyesh Thakur · ‎02-06-2024

Hi everyone,

I am trying to create an SLA Definition for Catalog task.

I want the SLA to start on the date selected by the user i.e (New Hire Start Date) which is a variable in request item. I have tried using retroactive start and putting 'actual start' option in 'Set start to' field. But it is not working.
Attaching below the screenshot of the variable and the SLA conditions.

Anyone can help?

Thank you.

AndersBGS · ‎02-06-2024

Hi @Divyesh Thakur ,

What is the business purpose / business requirement for starting a SLA on a "new hire start date"? What is it that you would like to obtain by creating this? In general, this is not the purpose of SLA/OLA, Underpin contract.

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Best regards

Anders

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Anders

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Dr Atul G- LNG · ‎02-07-2024

Hi @Divyesh Thakur

Retroactive work when we upgrade or downgrade the priority.

https://youtu.be/aiqC5YKzwvw

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