Survey Follow Ups

RebeccaHartigan
Tera Contributor

3 weeks ago

Is there a field or action field in ServiceNow for management whenever there is a response to a customer survey? 

 

We're looking for functionality that lets a manager track any follow up on the survey response. 

 

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Tanushree Maiti
Tera Sage

3 weeks ago

Hi @RebeccaHartigan ,

 

You can view the responses for survey definition. Survey results are stored on the Metric Result [asmt_metric_result] table.

 

You also can refer following post , if you are looking for any automation on the follow up process:

https://www.servicenow.com/community/itsm-forum/creating-a-follow-up-process-for-survey-responses/td...

https://www.servicenow.com/docs/r/servicenow-platform/t_ViewResultsForASpecificSurvey.html?contentId...

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

AndersBGS
Tera Patron

3 weeks ago

Hi @RebeccaHartigan ,

 

Don't really get your question. As stated from others in this thread, the survey score / comments are stored in asmt_metric_result table. You can then report based on this table or send notification to managers if there is a comment etc...

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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