Survey question mandatory on condition

[sunilsargam]

if survey question is 'are you satisfied or not satisfied' 

and if use select Not Satisfied - then  "Give additional info" question comes which is mandatory

I want to show this question even if satisfied but in this case, it should be non mandatory.

Is this feasible in servicenow surveys

[Ankur Bawiskar]

@Nilesh Pol 

It would be nice if you could share screenshots how that script is written, where etc it's written.

[iftekharmir]

Hi @sunilsargam ,

Yes, this is feasible in ServiceNow surveys, and it can be handled using the configuration available on the survey question record (table: asmt_metric).

You can control both visibility and mandatory behavior using these fields:

Key fields to use

• Displayed when → controls when the question is shown
• Depends on → defines the parent question it relies on
• Mandatory → controls whether the question is required

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 How to achieve your requirement

• Configure the “Give additional info” question to always be visible (or based on your condition using Displayed when)
• Use Depends on to link it to the satisfaction question
• Then control Mandatory based on the condition:
  • When answer = Not Satisfied → make it mandatory
  • When answer = Satisfied → keep it non-mandatory

[Ankur Bawiskar]

@sunilsargam 

not possible to handle the mandatory logic dynamically

Only visibility can be controlled via "Depends on"

Workaround

-> create 2 identical questions

-> Q2 Depends on Question 1="Not Satisfied" and keep this Mandatory

-> Q3 Always visible (no dependency) and keep optional

Controlling Mandatory of Survey question based on other Survey question in same Survey 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@sunilsargam 

Hope you are doing good.

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