Survey responses via email?

[shris]

Hi.

Has anyone used an inbound email action to parse responses to survey invitations?

We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in HTML), so the user can reply with the answers to each question. Then when SNC receives the reply, we want the survey 'responses' to be properly populated from the email message.

So if I design a notification that contains a form with some inputs:
Question 1 (select with 5 options)
Question 2 (select with 5 options)
Question 3 (select with 5 options)
Question 4 (select with 5 options)
Question 5 (multi-line comment box)

I'd like the user to be able to hit a button on the form (or 'reply' or something) to send the data to SNC so it can be parsed. I think there are multiple possible ways to do this (either via a long and painful URL with sysparms or a very elaborate inbound email action). But has anyone already done this, and if you have, can I have a look at your method? 🙂

Thanks in advance

[shris]

OK, this is a good solution, but not to the problem I was posting about. 🙂

I need a solution for the user to ANSWER the survey, not a solution to give the already provided answers to someone else. I already have a solution for that. 🙂

So in email, we send a link to the survey so the caller can answer the survey by clicking the link--this takes him to the form where he can give his answers. That's spiffy, but we think we can get a better response rate if we provide the Q&A directly in the email, and allow them to reply/push a button in the email to send the answers back to the server rather than making them go to the web page.

shris

[pavankum]

could you tell us which table and event from which table are to be used for this to be working