survey

[Bhavani1995]

the task number is empty in the resolution survey report and other surveys.  This is after the survey is taken.

[Prathamesh26]

Hello @Bhavani1995 

You are encountering this issue because

If the survey instance is not created from a Trigger Condition, then the Task and Trigger ID fields would be empty.

For these surveys, the Task number is not displayed on the top of the survey when the survey is opened by the user.

KB Article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724450

Kindly verify the trigger conditions once and try to trigger the survey as per trigger conditions and see.

If the above solution helps please mark my response as helpful and close the thread so that it benefits future readers.

Regards,

Prathamesh

[Bhavani1995]

Hi Prathamesh

I have given the trigger conditions but for previous tickets the task and trigger id is not displayed

[Prathamesh26]

Hi @Bhavani1995 

There are two ways you can trigger a survey to user

1. From the survey configuration you can trigger a survey to any user 

2. After successfully matching the trigger conditions of the survey then survey will be triggered to the user.

When the surveys are triggered using 1st option at that time task and trigger id will be empty.

Hope above information helped you.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket. 

Regards,

Prathamesh

[Bhavani1995]

What are the steps to be followed to check for 1st option

[Bhavani1995]

how to make the trigger and trigger id to be displayed for the first option