sys_template

Tanu Rani · 3 weeks ago

Is this possible to hide some options in template while creating template? For example if I wish to hide option 'Class'.

Ankur Bawiskar · 3 weeks ago

@Tanu Rani

not possible as per my understanding.

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · 3 weeks ago

Hi @Tanu Rani The fields in this dropdown are coming from the table you added above, so it will display all fields from that table. You cannot hide them, but you can add validation. Have a look at the standard Change properties for the same.

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GlideFather · 3 weeks ago

Hi @Tanu Rani,

I guess it could be done by removeOption() or addOption() with onLoad client script.

Not guaranteed, but you can try yourself... get inspiration from this post (they refer to onChange, but your will be onLoad):

https://www.servicenow.com/community/itsm-forum/add-option-remove-option-in-onchange-client-script/m...

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OlaN · 3 weeks ago

Hi,

I wonder why you would need to hide some fields. What's the use case?

If you want to restrict fields from the template, then they should not be writeable (write ACL).

If a user has access to write to the field, then it will also appear as a valid field in the template.