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01-27-2025 01:45 AM
Good morning,
Could anyone help me?
I would like to know if it is possible to automatically trigger an email notification to 1 or more users as soon as a tag is associated with an incident?
Many thanks in advance for you help,
Best Regards,
Rodolphe
Solved! Go to Solution.
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01-27-2025 07:39 AM
This is possible tags are stored in label_entry table
So you can have an event, notification on that table and have after insert BR and pick the incidents assigned to user and send email
I hope you will be able to take it from here, creating event, notification etc
Query incident table with that Target ID and get the assigned to user
when you add a tag to record it looks like this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-27-2025 06:18 AM
Seems, there is no option to add tags in the condition for notification.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
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01-27-2025 06:34 AM
Hi Rodolph,
Technically yes. You can have a BR on label_entry Table,Condition when Label Target is incident. When the record is inserted . You can have a logic there in script to call an event using gs.eventQueue(). Use the trigger in the notification to be Event is Fired .
//Shivambi
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01-27-2025 07:39 AM
This is possible tags are stored in label_entry table
So you can have an event, notification on that table and have after insert BR and pick the incidents assigned to user and send email
I hope you will be able to take it from here, creating event, notification etc
Query incident table with that Target ID and get the assigned to user
when you add a tag to record it looks like this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-28-2025 12:01 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader