Target table issue in Inbound email action

keval3
Tera Contributor

Hi All, 
we have configured an inbound email action for approval state change (Update Approval Request (New)).we are facing issue in instance field of emails log .it should be the "sysapproval_approver" table but it is coming as "change_request" table. because of this we are getting error message as below.

"Skipping script 'Update Approval Request (New)', email is a reply, and the record it matches is not in the Inbound Email Action's table."

Please let me know if you know the solution for this.

 

Thanks & Regards

KP

2 REPLIES 2

Runjay Patel
Giga Sage

Hi @keval3 ,

 

share code or screenshot to understand your issue.

AbdulNow
Tera Guru

@keval3  Could you please share me the screenshots of the script or inbound Configuration you have build so far ? Thank you!