Targeted Communications - Select sending address?

[t_a_rogers]

I am interested in deploying the Targeted Communications application to key business stakeholders for HR, IT, etc comms. In order for this to be effective for us, we would need the email to appear to originate from various internal mailboxes (IT Communications, HR Communications, etc).

Currently we route mail through our internal exchange so all ServiceNow messages appear to originate from the same internal mailbox. But increasingly other teams want to brand their messages separately..

Is this possible?

[sachin_namjoshi · Accepted solution]

Yes, this is possible with mail scripts for different email notification.

Please check below post which will be helpful to you.

Can you configure multiple 'From' email addresses

Regards,

Sachin

[Eric M]

did you get this to work? I have the same need. on the targeted communication publication. I would guess we would have a from field for a email address. The email template would then us the mail script to add this into the email after the publication date. 

I'm not a coder so i'm not sure how to add this  

[t_a_rogers]

No coding needed. On your Email Notification form (where you define what the email message will say and when it sends), go to Configure > Form Design. Now, drag the "From" field under the "what it will contain" section, then save. 

At this point you can easily define the way a notification appears in user mailboxes. For example, you can put "HR Communications <hrcomms@metlife.com>" in that new From field, and the message in the user mailbox will simply appear as "HR Communications".

For sure do some testing on your preferences, but this is how to make it work with little effort.  

[Eric M]

this does work. This challenge is how targeted communication is configured. The publication creates the notification on the fly when you refresh the recipient list. and depending on the publication date you have it may be much time to conf the from on the notification itself. it seems like you would need to create a new field on the publication called email From and write it to the notification when it is generated from refreshing the recipient list.