Hi Expert, Thanks in advance We are facing issue in SNOW when creating new knowledge article. When we create any new article in SNOW, that article is not available for first 24hrs.It cannot be searched with keywords or meta or short desc. immediatel...
Hi, when the agent in the agent workspace accept the chat queue from the inbox, the active chat window is prompted for few seconds and then it disappears. How can we fix this issue? Regards, Afsar
Updated the password on user profile, but still username or password incorrect error showing during login. ADFS is enabled and facing issue with setting password for AD account created on ServiceNow. AD password and password set on ServiceNow both s...
bhgetestmail788 - grattach.sys_id*****wdwdwdwdwdwdwdwdwdJavascript compiler exception: String object would exceed maximum permitted size of 33554432 in: var tablesysid = "axyzwwwwswswsw"; var grattach= new GlideRecord('sys_attachment'); grattach...
Hello everyone,I have a small doubt.we need an report on notification(sysevent_email_action) table to show all the notifications which are created in 2022.When I try to select the table name from data in report, the table name is not visible.Can we c...
Hi, What's the difference between Content Item and Maintain Item? Are they related to each other?
Hello, On the contract form have 3 fields. Contract end date should be calculated based on Contract start date + duration months. I created a client script and a script include but somehow I always get "null". I work in scope, but both client script ...
We are using Knowledge Submissions workflow to build our knowledge base. When an INC is closed, the agent checks the Knowledge box on the Resolution section and a Submission is then created when the INC closes. We have a number of agents granted the...
Hi all,we need to add the filter condition in database view to filter out the empty value from model field.we created database view using the several table we added the condition in software discovery model table when model field is not empty but it ...
HI all, We need to setup a integration between prod instance to sub prods instance for the sys_user and group membership tablesEx: if new user is created or updated in prod instance it should be created or updated in sub prods instances as well wi...
I'm creating a survey that includes a question type of 'Multiple Choice'. The business wish to restrict the number of choices a user can make to 3 only (there are 15 options to select from).Is there a way to put this restriction on? So far I am worki...
I have admin users who impersonate System Admin which is making hard to track who is making the changes. How can I restrict Admin Users impersonating System Admin user?
Hello everyone, Needing to confirm what is the maximum number of recipients that ServiceNow allows to be added on a single notification email. Also, is there a limit to how many records could be added to a 'List' field? The situation I am in is like ...
Hi,We have implemented Azure SSO with ServiceNow. I am facing an issue in importing existing users from Azure to ServiceNow. I have enabled "Auto-provisioning" on the azure side, but still not seeing any users imported from Azure. We have assigned u...
Hello all, when the email is received in service now, it should create an interaction. From the interaction, the service desk agent should be able to decide that if it's an incident or a request. Can someone tell me What is the use of interactions?