Hi , I have a inbound email when the trigger condition will be met then the requested item will create conditions was subject contains '''''', here I was used flow designer there was an OOB actions I was choose those actions once I activated and usin...
Hello Can anyone explain me, ow to add a list collector to a form Thanks in advance
I have Multi Provider Single Sign On (SSO) installed. How do I disable and login using database?
The variable should contain 'example' as an prefix. how to achieve this
Hello Community, How to add user to AD group through workflow. My actual requirement is a task will be created to one particular DL group. If once tasks gets closed complete, the user should get added to AD group. I have created that task which was m...
it is not recommended to delete records on "sys_audit" table ?, i want to delete the old logs of some attributes. what happens if i run the background script or fix script to perform this operation @Ankur Bawiskar Thank you, Shabbir
Hi, on our production instance, when trying to change the caller on an existing incident, no users appear when opening the search. However, this is not an issue on test or dev as clicking the search populates all users. I have checked permissions bet...
We have requirements to send individual emails to the assignment groups managers for opened incidents assigned to their groups. I have scheduled the report to run every Monday and I used the following script to retrieve the Assignment Groups Managers...
Hello All, I have a script that copies the work notes from TASK 1 to TASK 2 and to TASK 3. The issue is TASK 1 work notes are duplicated in TASK 3. Script: task.work_notes=pullComments();function pullComments(){ var comments=[]; var gr= new Gli...
I'm looking for a way to add work notes on a non-extended custom table. What I did- Created "Work notes" column on a custom table. - Created an activity formatter for a custom table.- Added the activity formatter to a form.https://docs.servicenow.com...
We have different communication templated for the Major Incident workbench, based on incident priority. When we go initially into the workbench, the template for the indicated incident priority appears. However, if the priority changes as the inciden...
I'm wanting our ITIL users to have read-only access to the CMDB. I have a group created that will be the CMDB Admins and they should be the only ones who can edit/delete/enter CIs or alter any part of the CMDB. Is there an easier way to do this than ...
Hi All, "SC Category Page" Widget in the Service Portal displays all the frequent used catalog items,I have built a portal in a scoped application and I'm using this widget which displays all frequently used catalog items.Any ways to restrict catalog...
One of my techs thought he was cancelling an update to a change when in fact he cancelled the change itself. Is there any way to reverse this action?
Hi All, I have created a new scope using AES and created workspace for the same. But I'm unable to see the workspace I have created in the "All Workspaces" under "Workspace Experience". Have anyone experienced this?Please let me know how I can fix th...