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Resolved! Knwoledge base homepage

Hi Team, I want to add a widget to Knowledge base >> homepage new option under the drop down as "Knowledge Articles"  How Can I add, any information would be help 

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KamaliS by • Tera Contributor
  • 949 Views
  • 3 replies
  • 0 helpfuls

Need to fix the script in Business rule

Hi All , I have written the below business rule for the condition :  1) Check if the AG of the assignment group and the CI assignment group is same in the change request2) If same check the member who has approved the change request at the approval f...

To calculate duration type field in ui pages

Hi Community, I have a ui page where i have created a popup and calculating or mapping time worked field with the field i have created using html. Only pasting the html code for time worked field. HTML:<div id="element.task_time_worked.time_worked" c...

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Retry mechanism with JDBC data source

Hello All,We have setup a JDBC type Data Source And one scheduled import we have configured to run that daily.We have a requirement to retry the execution 3 times in the interval of 10 mins if the connection fails and create one incident.Please let m...

Form split for one ticket

Hi Team, Some tickets loads in half-screen and right half is blank screen.. Anyone faced this issue? pls assistI cannot share screenshots.  

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Ramesh68 by • Tera Contributor
  • 540 Views
  • 1 replies
  • 0 helpfuls

Resolved! Link To Major Incident

As we have Link to Major Incident OOB option available to merge major incidents and it is working fine for "list view"Similarly I have activated Link to Major Incident option for Form View but it is not working as expected. Can anyone help me for act...

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Transfer order line tasks are not generating in order.

Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...

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bhargavi143 by • Tera Contributor
  • 1075 Views
  • 1 replies
  • 1 helpfuls

Resolved! Restrict Catalog item for users

Hey Community, I am creating a catalog item to submit a certain request. Client wants to limit the visibility of that catalog item to certain users. How can I achieve that? Thanks

SnowUserDev by • Tera Contributor
  • 1575 Views
  • 3 replies
  • 3 helpfuls
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