Hi Developers,I have requirements,1. When user raise a catalog item in that added any attachment, the attachment is updates in REQ level.2. In REQ level, approver added work notes or attached the attachment, these updates in RITM level ( portal level...
I have a variable in our SP with type as Custom with label and associated into a widget. Whenever a user selects a specific service request menu, this widget will be displayed to download the specified application form. See widget code below. We have...
I set up Okta Authentication SSO, but the login method does not switch.I entered the settings for Identity Provider on Snow as well.Can you think of a reason why local user ID authentication is still used instead of Okta authentication?
Hi All, We have 3 inbound actions for the legal space application. (custom Application) We'd like those inbound actions to remove images from the email. We had tried to implement this be referring some community post i.e. creating system properties b...
Hi Team, I have created a notification on sc_req_item table and in email script i have given to print current.short_descripton. I need the short description of RITM to be visible on notification.But when i create request , given short description as ...
How to revert the change request state from schedule to new using revert to new button. Without altering the OOB script.
Hi Everyone,I have a requirement, There are customers related to one specific group (Let's say ABC). When that specific group(ABC) is added to the incident.- All the customers in that specific group is added to watchlist through business rule. In "Wh...
Hello, We have a requirement to create a Interactive filter for data(incidents) filter based on business service. For example: We have a service called ABC, under ABC we have A, B & C services.Again, under A we have A1 & A2 and under B we have B1 & B...
Hello guys, I got rather a special wish from our customer. We got a requested item where the users are able to create, update, retire, etc... an user record in the AD. There's a flow with AD integration, everything seems to be working alright except ...
Hi, we have a catalog item which pick up a set of emails (Variable is string field) example sample,sample <sample.servicenow.com> the tag once used if i am sending an email via the Flow designer the email puts and error as Error: Email validation fai...
Hi, Based on my requirement to populate the resolution note in additional comment field I have created a Business rule (Before, insert/update). So whenever user update both the Resolution note and Additional comment the updates are getting merged and...
Nom noms
I have one requirement where after the manager approval is done, the user id selected on order form should be added to AD group and the request should be closed. The mail id for the AD group is provided, but it is not available in the developer insta...
below is the cascade filter created. Below is the target table record. Below are the tags I've added on the incident records. But it is not filtering the records. Below is the dashboard output. Any suggestions on achieving filters based on tags...
Hi, I have a requirement where i need to validate SCTASK closure in flow designer when closing a RITM manually. Scenario:Once the RITM is approved, automated tasks gets created via the flow and additional manual tasks can also be created. When RITM i...
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