When I submit the request. Requested for details not populating in RITM and Catalog tasks.Please help me. So, my requirement is, I need to populate requested for with requested by when user doesnt provide requested for user information Run script has...
Kindly help me a detailed explanation of the below state and its relevant sub states in alm_hardware table. What is the condition of an asset is required to make these changes from one state/sub state of asset to another state/sub state of assetIn St...
Hi All, I need some guidance on activating send/receive email communication from Catalog Task through "Additional Comments" and the email option from the task header. Additional Comments option and the email option is visible on the task form. When "...
Hello. We are starting to look at implementing Change in SN. Is it possible to create a catalog item that will eventually kick off a Standard Change Request? For example, if someone want memory increased on a particular Server, we envision a process ...
Hi All,I would like to create Change ticket and Change Task from another application. ServiceNow provide Table API for create/update/delete ticket. However, I don't know about insert impact assement or any thing for execute Change management flow. C...
Hi All,We have a requirement to create manual approval for one of the catalog item. Some times Could be up to 2 approvers added & these two approvers should be in sequence(After 1st approval approves only then 2nd approver should approve). Can you p...
I applied an update set once, but I want to roll it back to its original state.Please tell me the procedure.
Hi All; My requirement is to add a drop down in the catalog form, so user can select multiple item from the drop down list. But while creating variables for this, we dont have field type "list" in the catalog variable. We have only "List collector" w...
Hi all!I just manually loaded over 350 iPhones and iPads into the asset table and the upload and the transform went beautifully. Only problem is in the Asset Workspace, the devices come up in the pie chart as unknown. I checked each device in there...
Morning!I am working on an effort to populate information from an incident record into a KCS knowledge template.While this works out of the box, the template has limitations. I have the need for several choice list, select box, drop down style field...
HI , There is one issue we are facing . Regarding the number of views counted when reading a knowledge article, its counting view twice when we try to view the kb from UI action link on the KB form .If we directly search the KB in portal with the KB ...
Say I have an incident, "INC123456" and I want to report on when the 'status' of this incident changed, or the 'assigned group' changed, or to get a timeline of 'reopened_time' entries.Is there a table on Service Now that logs these sort of changes t...
Is there an easy way to edit a work note? I saw some of the posts from 5 years ago, but I was wondering if it had gotten an easier. Such as maybe a plugin? Or is it possible in the next release or two? We're currently on Jakarta. Thank you.
Hi all. I have created new header for service portal and added some menus. here I have not added "tours" menu,its coming automatically. I don't understand from where its coming Guys can anyone guide me? Thanks!
Hi All, Hope you are doing good. I have a requirement, after 3 business days of approval creation if no action is taken then it should cancel all approvals which is created for that RITM. Can anyone help me on this. If possible, you can provide solut...