Hi, We have a catalog item where we have 3 variable, first variable 'Find' getValue(find) and will search all the "KB_KNOWLEDGE" body, and fetch all kb number, and the second one will replace all the KB body with new texts.I have write below script i...
Hi, We have an issue where the tagged persons(@mention) not receiving notification whenever a user(A) tagged another user(B).If any user tagged same user(B). (B)user can receiving the notification. But only when A tagged B it won't processing.Could a...
When we create REQ as Admin, TASK is getting generated. But if we create REQ as end user with other roles. Task is not getting generated. the RITM approval status is not getting changed to approved. It is stuck in the RITM stage. Please help
Hi Every One, I have a requirement to hide the pause timer on incident form with out using DOM in Client script.I have already checked with below but no luckhide play/pause button for time_worked field for IncidentDisable pause button on time worked ...
I have a job that needs to be run on Jan 6th and July 6th. How can I configure a Scheduled Job to meet that requirement.
Hello Guys,We have extended one table within HRSD. Planning to move out of the HRSD to Global or Scoped application. Can we easily export the table definition and re-import the table with the same column names and data type? Please provide some of th...
Has anybody used the new ITSM roles? I gave a user sn_incident_read and sn_request_read. The incident role seems to work fine and gives them read access to all incidents and the incident left nav menu. However the request role does not give them a...
Thank you for your help. Regarding the display of My Requests in the Service Portal, we would like to make sure that only the user who created the record can view it.I have set up My Request Filters, but they are not applied to users with admin privi...
I have a requirement. In the catalog item I have a variable named user name. Based on the user name selected requested for also should have same name or else it should give error and cancel the request
Hi Experts! Can anyone please help me in suggesting a possible way of making a report of the existing BRs/Scripts/Filters associated with the Configuration Item field on a change request. Thanks in advance.
Hello, I am attempting to create a new service catalog item with a question that is a multi-select choice. However in the additional details tab it will only let me pull those options from a source table, and not custom list of options like I can do...
Is there a report that shows all work being done in SN from an ITSM fulfiller standpoint? Seeking an answer to these questions: "We are trying to identify a better way to track all work being done in ServiceNow from a Service Desk/ITSM fulfiller stan...
Hello, How do i add email notifications to the work note of an incident record.I have included it in the filter activity, i still cant view email notification in the activity
Can someone please help me on the below queryI want send a SLA breach notifications to CC and To users, for this i have written a email script and passed through a notification an for To users i have given directly to user from whom will receive.It i...
Hello, I have a question about the order of the items that appear in a Catalog Task. Is this controlled by how order that they are listed in the workflow of the task or by other means?We have a Catalog Item where the items/variables in the RITM appea...
