Please read the Context (Requirement) : My Requirement (Solution offered for requirement) - Solution Offered Problem:- Unable to identify where exactly the solution code line [kb.addQuery('123TEXTQUERY321', query+"*");]needs to be put in the searc...
I have to modify incident list view for ITIL user. How can I do that and capture it in my update set?
HI Team,I am creating template for kb_knowledge table in Templates table (sys_template). I am not able to see "Knowledge base" field in field list. "Knowledge base" is field available in table, so it should be available in list of fields.
Hi team,We have one assignment rule and script include.In assignment rule we are getting some name from api which need to be validate and then we have to set alignments group on incident record.Assignment rule var assignGrp = new SetAssignmentGroup(...
A report was created on SCTASKs, and when trying to use the next record arrow, it is not going to the next SCTASK in the report. This was working according to the user until a month or two ago.I did find KB0856341 that reports it was a problem a yea...
I have requirement to get the data from from MRVS which is having more than 1 row in script include and passing it to Client script. But i am facing problem here not bale to fetch the data.
If you see here on portal , Short description is exceeding the Grid and I need in such a way that it should show some 3 lines and ........(dot dot dot). Can someone help me on this pls.
Hi Friends, We have designed an after business rule[create, update] on CMDB table which performs certain work. In parallel we designed a flow designer for the same table to perform certain work. (Both the works are not same) The flow designer functio...
Hello, for a specific reason i need to deactivate the "Away" status in SOW so that agent will be always shown as either available or offline. Is there any way to deactivate the state or to work on inactivity rules in order to trigger the away statu...
Hi all, We have a use case where we are looking to have a notification fire when the planned end date time is approaching its final hour. This is to serve as a reminder to close off changes.I can get this working fine if we base it on the day but not...
Hello Team, I have a requirement to build a custom approval for Normal change under the Assess phase. During the Assess stage the client wants 4 levels of group approval like-peer review approval, change team approval, primary and secondary service o...
Hi, There is a requirement ,where in a report we can see the "State" and "Assignment Group" of all the Open tickets at one place. I have tried Multiple dataset but it not very useful and understandable. Thanks,Vaishnavi
We are facing an issue with 'Stage' field of Requested Item, when Stage of RITM is set to Completed(Closed Complete/Incomplete/Skipped) - (through Process Flow - Flow Designer), it appears always Grey when expanded and not Green, although state and ...
I see there are multiple flow designers for different phases in a normal change , can I create only one flow?Please help me with the process if that's possible
Hi, We have a catalog item (lets say name as: "Assets") with 2 variables1. requested for2. category (type: select box) with 2 choices choice1: AWS choice2: Hardwarewhen "AWS" is selected it should trigger a catalog item(called AWS Re...
