Task emails with attachments

[mallikabhupathi]

All,

I have an issue going on when a user replies to an email on the Task form.

When the user replies to the email sent from the task and there is an attachment on their response, it is not being saved to the task.  How can this functionality be enabled?

Thanks,

Mallika

[Paul Curwen · Accepted solution]

It should include the attachment by default.

Here are a few things to check which may help with your issue: 

System Property: 

• glide.email.inbound.image_sys_attachment.filter.minimum_bytes

if your attachment is small and below the minimum value set there it will be ignored, try upping the value to a sensible limit. The default is 0 which means attach everything regardless of size. 

System Property: 

• glide.email.inbound.image_sys_attachment.filter.action

This has 3 values: 

• AttachTarget - This option attaches the filtered record to the target record created by the incoming email.  The attachment will show as an attachment to the record as well as in the activity stream for that record.
• AttachEmail - This option will cause the filtered attachment to be attached to the email but not to the target record created by the incoming email.
• AttachNone - This option will cause the attachment to neither be attached to the target record created by the incoming email nor the email record itself.

Make sure you have AttachTarget

System Property:

•  com.glide.attachment.max_size

If your attachment is bigger than the value set here it will not be attached to the target record. OOTB this is set to 1024MB.

System Property: 

• glide.attachment.extensions

Check the type of the file (extension) is in the allowed list in this property

System Property: 

• glide.attachment.role 

This limits which roles are allowed to add attachments. Also check for any customised ACLs which may be limiting attachments.

If none of these solve your problem, let me know and we can dig a bit deeper. 

If helpful please mark as Helpful/Correct