Hi Experts,
I am working on a requirement for Task SLA (task_sla) on RITM (sc_req_item).
Requirement:
- For In Progress SLA â show current Assigned To
- For Cancelled SLA â show Assigned To at the time of cancellation
What is already working:
- When SLA is cancelled, the Assigned To value is correctly captured and not getting overwritten
- Initial value is also getting populated correctly
Current Issue:
When the RITM is reassigned within the same group:
- SLA remains In Progress (same SLA continues)
- But my custom field (u_assigned_to) still shows the previous Assigned To
- It does not update to the current Assigned To
Question:
Since task_sla does not update when assigned_to changes,
what is the recommended way to keep SLA-level Assigned To in sync during reassignment (same SLA)?
