Technical error message on Virtual Agent for external user

[Prudhvi Raj Y]

Hello Team,

I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is working fine with admin user and creating case. I have create the flow in the "Case playbook for complaints" application scope but no luck, can someone please let me know if something is missing or user needs any additional roles to complete the process.

Thanks in advance.

Prudhvi

[Mark Roethof]

Hi there,

Can you share details about the Technical issue? Most of the times, valuable information is written to the logs.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Prudhvi Raj Y]

Hi Mark,

When select to create the complaint case it gives me below error all the time that to only for external users.

Thanks,

Prudhvi

[Mark Roethof]

Can you share details about the Technical issue? Most of the times, valuable information is written to the logs.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Prudhvi Raj Y]

Hi Mark,

I don't see any logs for the virtual agent conversation, please let me where can I find it mean while below the flow I am using to create the complaint case.

Where it's working fine with admin user but not for external user.

Thanks,

Prudhvi