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The bottom "Create Article" is not appearing in the kb portal

RenataN
Tera Contributor

3 weeks ago

 

In the development environment, the "Create Article" button is available, but in the production environment only administrative users can see it.

I've already validated the "Can Contribute" field in the bases, and there are users with permission who still don't see the button. Within the kb_knowledge table users can create an article, but they can't in the KB portal.

 

Could anyone tell me the reason for this behavior?

 

Thanks!

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Naveen20
ServiceNow Employee

3 weeks ago

Check these three

  • Confirm the user has the knowledge role via sys_user_has_role.
  • Run a background script as the affected user: gs.hasRole('knowledge') — if that returns false, it's a role issue.
  • Compare the ACLs on kb_knowledge (create operation) between dev and prod.

 

 

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