The Business Service "cmdb_ci_service" Reference Field showing no records in the Problem Form

[karimelaoumari]

The Business Service "cmdb_ci_service" Reference Field showing no records in the Problem Form for non admins 
 

the image bellow shows the form  

[SAI VENKATESH]

Hi @karimelaoumari 

Probably that will be an ACL issue. Please check the ACL's that may restrict you from seeing the records.

Thanks and Regards

Sai Venkatesh

[SrilakshmiKH]

@karimelaoumari  Check roles as well and ACL's 

Thanks and regards,

Siri.

[Prabu Velayutha · Accepted solution]

@karimelaoumari  can non admin see these records "cmdb_ci_service" in the incident and change form? Also, are they able to view the table records directly. If they are not able view this could be more likely a query Business Rule if you don't see this message as a non admin "number of records restricted"  but if you see this message then it should be restricted through ACLs.