The workflow_state of knowledge article mismatch with the listview

[Raahul2]

Hi All,

I have an issue. I have brought the "Scheduled for Publish" field onto the KB Article, so that when that is selected, on that date the KB article can be auto published. When the article is approved, the stage of the article moves to schedule for published and waits till it gets published on the given date. This is working as expected on the form. However, on the list view of KB table, the same record workflow state is sent back to draft. This is the mismatch. I have run a background script to know the backend state of this record. it displayed as "Scheduled for Publish" which is as on the form, correct. But why is it not changing in the list view and its skipping on list view.

Any help would be much appreciated.

Best regards,

RB

[Swapna Abburi · Accepted solution]

Hi @Raahul2 

Check the dictionary record and choice list of workflow field. It looks like the same choice value might have present twice for two different choices. 

[Rafael Batistot]

Hi @Raahul2 

See the documentation for a best approach 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/knowledge-manag...

[Raahul2]

Thanks alot Swapna, it worked