Theme under user preference missing in service portal

Divya Rajasekar
Tera Contributor

In Service portal, under profile there is user preference theme tile is missing. Please refer to image below. Please note instance upgraded from Yokohoma to Australia and the portal record (SP) theme is updated as coral.

DivyaRajasekar_0-1779354420883.png

DivyaRajasekar_1-1779354527078.png

 

Please advise on this 

 

#coral theme #service portal #australia

10 REPLIES 10

Dr Atul G- LNG
Tera Patron

Hi @Divya Rajasekar 

I recently updated my PDI, and I can see the theme widget available only under the SP portal, not in ESC. This is as per the current design for now. If you are still facing the issue, please try upgrading the SP portal plugin.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Im looking for this option in sp portal only not esc.In sp portal it is missing

Try repair the SP plugin once.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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the plugin is up to date